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Seminars

Brokers - looking for RIBO hours?
Our seminar program is below, but if you're looking for a quick and easy way to meet the CE requirements of your license, check out CE OnDemand - a new catalogue of online continuing education courses. Learn more.

CE Credits Available for Other Provinces: 
Do you Need CE Credits for Alberta and/or Manitoba? The Insurance Institute of Ontario is pleased to be accredited to issue CE credits for our seminars to members who are licensed in the provinces of Manitoba and Alberta. Contact us at gtaseminars@insuranceinstitute.ca to learn more about this benefit.

▶ Upcoming seminars and seminars:

  • Professional Liability/Errors & Omissions Ins - Webinar (EST)
    WEBINAR | ENHANCING | TECHNICAL If you already have an understanding of general liability insurance, this full day will provide you practical information about Errors and Omissions insurance. The facilitators will explain how E&O exposures arise and how insurance coverage works, how to advice insureds, and how to deal with claims. A detailed workshop will provide a guide based on real circumstances of how to address the application of cover and resolving claims. You will learn more about: Ho ...

    Virtual - On Your Computer
    October 26, 2020 9:00 am - 4:15 pm

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

    Virtual - On Your Computer
    October 26, 2020 - November 06, 2020 9:00 a.m.- 4:30 p.m.

  • Pollution Exclusions & CoveragesWebinar (EST)
    WEBINAR | BUILDING | TECHNICAL Pollution exclusions are challenging to even the seasoned insurance professional. It all starts with understanding the Pollution Exclusion under the CGL. The CGL policy provides very little pollution coverage, particularly in the area of cleanup or remediation, which is one of the most important aspects of pollution coverage to most clients. Join us while we review the CGL exclusion and learn about the different pollution endorsements and policies available in the ...

    Webinar
    October 27, 2020 1:30 p.m. EST - 3:30 p.m.

  • The Power of Persuasion: Negotiation Skills for the Insurance Professional (EST)
    "He who wants to persuade should put his trust not in the right argument, but in the right word. The power of sound has always been greater than the power of sense". - Joseph Conrad We live in an environment guided by instinct, attraction, and influential emotion. Understanding the power that lies within the art of persuasion is a fundamental skill each one of us can unlock and provide ultimate value in our everyday life – from negotiating with your children, to bargaining on the Marketplace or ...

    Webinar
    October 28, 2020 9:30 a.m. (EST) - 11:30 a.m. (EST)

  • At the Forefront: Finding your success in today's hard commercial market - Webinar (EST)
    A hardening insurance market, a global health crisis and an economic downturn: the business challenges are real. But Andrew Steen, President of Berkley Canada still sees plenty of growth and opportunity in the commercial insurance. In his talk, Andrew will share his perspective on the state of the Commercial Insurance market, including how we got here and strategies that can help us successfully navigate our way through it. Andrew will also share his unique perspective on leadership: what are le ...

    Webinar
    October 28, 2020 1 pm - 2 pm EST

  • At the Forefront Subscription
    Our At the Forefront series gives you the c-suite perspective on the most pressing issues facing our industry today. This fall and winter, we’re hosting monthly talks with some of the industry’s most passionate and dynamic leaders. Join the discussion every month by becoming a regular subscriber to the series. As an ‘At the Forefront’ subscriber, here’s what you’ll get: Save money : Save up to 30% off the cost of an individual registration. Stay connected : As a subscriber, you'll stay engaged w ...

    Webinar
    October 28, 2020 - March 31, 2021

  • Commercial Submissions 101 - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL Having trouble with your commercial new business submissions or reviewing a CVOR? Does it seem like underwriters are always coming back with more questions? Want to make the process as efficient and effective as possible? Then this is the session for you! We will be providing insight as to the key information an Underwriter is looking for as well as other tips and tricks to help in obtaining a quick quote. This session would be most beneficial for commercial broker ...

    Webinar
    October 29, 2020 1:00pm - 2:00pm

  • Advanced Business Interruption - Webinar (EST)
    WEBINAR | ENHANCING | TECHNICAL Business interruption insurance is often perceived as a highly technical field, both difficult to sell and to service. As a result, it is a commodity that, although important to all risk portfolios, is undersold. This seminar aims to put aside the accounting and the numbers so that the insurance people in all disciplines can get a better handle on the how to’s of business interruption. Using case studies learners will get hands on practice determining coverage lev ...

    Webinar
    November 02, 2020 9:00 am - 4:00 pm EST

  • Engage every age: Managing Generational Differences in the Workplace-Webinar (EST)
    Look around your workplace and chances are you’ll see a wide range of age groups and generations represented. Being productive when there are such a wide range of life experiences present can be challenging. In this half-day session, you’ll discover how generational differences can impair our ability to work effectively. You’ll learn more about the traits, beliefs and life experiences that mark each generation, as well as characteristics that influence how each generation works, communicates and ...

    Webinar
    November 03, 2020 9:00 am - 12:00 pm EST

  • Preparing for Winter - Webinar (EST)
    Preparing for Winter: A Comprehensive Overview Join us for this comprehensive, two-hour webinar that will cover everything you’ll need to know to offer your clients the best advice as we go into the winter season. This interactive webinar will cover the most common coverage changes, risk management, claims, and best practices associated with the winter season. As a broker, underwriter, or claims adjuster, you will find this session informative and useful back on the job. Whether you’re new to th ...

    Webinar
    November 03, 2020 1:30 pm EST - 3:30 pm EST

  • Virtual Trivia Night (Team of 6) - Webinar (EST)
    Team trivia is back, it’s virtual and it’s better than ever! Rally your team of 6 and face off against other insurance professionals in a fun and fast-paced game of trivia. This event includes one hour of game play, with several rounds including trivia, pictures, name that tune and the price is right. At the end, one team will be crowned a winner—will it be you? Virtual trivia is a fun and inclusive teambuilding and networking activity that’s open to everyone. Don't have a full team? Individual ...

    Live via Zoom
    November 05, 2020 5:30 pm - 7 pm

  • Virtual Trivia Night (Individual) - Webinar (EST)
    Team trivia is back, it’s virtual and it’s better than ever! Join in the fun and face off against other insurance professionals in a fun and fast-paced game of trivia. This event includes one hour of game play, with several rounds including trivia, pictures, name that tune and the price is right. At the end, one team will be crowned a winner—will it be you? Virtual trivia is a fun and inclusive teambuilding and networking activity that’s open to everyone. Individual registratrants will be placed ...

    Live via Zoom
    November 05, 2020 5:30 pm - 7 pm

  • Five Behaviors of a Cohesive Team® - Two Day Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT The Five Behaviors of a Cohesive Team™ has a simple goal: to facilitate a learning experience that helps professionals and their organizations discover what it takes to build a truly cohesive and effective team. In this session you will learn how to improve team effectiveness and productivity through the understanding and application of The Five Behaviors™: Trust, Conflict, Commitment, Accountability, and Results. Grounded in the model described in Patrick Lencio ...

    Virtual - On your Computer
    November 05, 2020 9:00am(EST) - November 06, 2020 4:00pm

  • Product Recalls: Top of Mind Considerations for Insurance Professionals - Webinar (EST)
    This 1hr webinar will review key considerations involving the handling of pre-litigation and litigation claims involving recalled products. From evidentiary issues to claim investigation, our facilitators, two experienced lawyers, will cover top of mind issues impacting handling of claims involving recalled products for insurance professionals. Seminar Leaders Larry Elliot, LL.B. - Partner, Borden Ladner Gervais LLP Edona C. Vila, LL.B. - Senior Associate, Borden Ladner Gervais LLP CE accreditat ...

    Webinar
    November 05, 2020 1 p.m. EST - 2 p.m. EST

  • Rate Making - Member Bonus - Webinar (EST)
    Rate making is the process of assessing adequate premium levels – but the big challenge is that premiums are obviously collected before losses occur. How much should be charged in today’s premiums for tomorrow’s unknown losses? This one-hour webinar provides you with clarification and a refresher of the key concepts related to this high-interest topic. At the end of this webinar, you will be able to: Explain the purpose of rate making in the broader context of calculating premiums based on risk ...

    Webinar
    November 06, 2020 1:00 pm - 2:00 pm EST

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Ottawa Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam ...

    Virtual - On Your Computer
    November 09, 2020 9:00AM EST - November 20, 2020 4:30PM EST

  • Artificial intelligence as a research tool - Webinar (EST)
    Polly is radically changing the way market research is conducted. She studies what large, representative samples of populations are saying on social media and turns what she learns into actionable insights. When she’s wrong, she learns from it. And she does all of this in seconds. Polly is not your average researcher. "She" is an artificial intelligence tool developed by homegrown Canadian company Advanced Symbiotics Inc. (ASI). Polly is so spot-on in her analysis, she was selected as the offici ...

    Webinar
    November 10, 2020 1 pm - 2:15 pm EST

  • Developing the Leader Within - Module 2 - Mindset, Core Values and Effective Communication - Webinar
    We cannot lead others until we can effectively lead ourselves. In Module 2, you’ll gain a solid understanding of the core values required to be an effective leader and you will be able to identify communication strategies that work best for you. Part 1- Identifying your core values - Have a solid understanding of the core values required to be an effective leader - Identify strategies to improve upon these core values - understand how to recognize these values or the lack thereof within yourself ...

    Webinar
    November 11, 2020 12:30 pm - 4:15 pm EST

  • Leading Insurance Coverage & Liability Cases (2020) - webinar (EST)
    In the dynamic and evolving world of p&c insurance, it’s vital that you stay up-to-date with the latest industry trends. Join Mario Fiorino, Senior Council of the Insurance Bureau of Canada, as he updates us at this PROedge seminar on the most current and relevant information over the past year. You will navigate through the leading coverage and liability decisions of 2019-2020 dealing with the following issues: Coverage Interpretation under the Commercial General Liability Policy Coverage I ...

    Webinar
    November 12, 2020 1 p.m. - 4:15 p.m. EST

  • Understanding Bodily Injury (1.5 days) Webinar (EST)
    As a claims professional, you know the role of an adjuster has changed with regard to bodily injury claims. There is a greater focus on bodily injury claims management. To be successful, you want to boost your claims management skills and heighten your credibility. The Bodily Injury Seminar responds to an industry need for claims professionals to increase their bodily injury claims knowledge. If you are looking to enhance your or your staffs’ knowledge of how to handle Bodily Injury claims, this ...


    November 17, 2020 9 am - November 18, 2020 4:00 pm

  • At the Forefront: The consumer-focused insurer - Webinar (EST)
    Discover how pay-as-you-go insurance has offered considerable savings during a global pandemic With many Canadians spending less time behind the wheel, while also managing household budgets, many are rethinking the amount they pay for auto insurance. As driving habits have significantly changed, it has prompted many to ask - why am I paying full price for auto insurance when my vehicle sits idle at home? Two years ago, CAA Insurance unveiled CAA MyPace, Canada’s first and only auto insurance pro ...

    Webinar
    November 19, 2020 1 pm - 2 pm EST

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual setting. Cambrian Shield Chapter - Insurance Institute of Ontario is pleased to offer students, new to the insurance industry, a convenient yet intensive two week Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam. The class is instructed by t ...

    Virtual - On Your Computer
    November 23, 2020 9 am - December 04, 2020 4:30 pm

  • Broker Level 3 Management Preparation Webinar-(EST)
    WEBINAR | ENHANCING | MANAGEMENT Give yourself the best chance of success in your RIBO Level 2 management exam. This " preparation course" is for individuals preparing to write the "RIBO – Unrestricted – Management " licencing exam. Learning outcomes: Understanding of the RIBO Act and Regulations Understanding of the Administration and Finance Operations of a Brokerage Understanding of how to complete a RIBO form 1: Financial Statement To make an application to write the "Unrestricted – Manageme ...

    Virtual - On Your Computer
    November 23, 2020 9:00 am - November 27, 2020 4:00 pm

  • Fundamentals Series: 101 Insurance Fundamentals
    If you are new to insurance and have limited knowledge of the p&c insurance industry, this webinar is for you. Its purpose is to provide you an overview of the developments and functions of p&c insurance, introduce basic concepts and key roles in the process. It will be of benefit to administrative and support staff, accounts personnel, Human Resources and Information Technology employees, and any newcomers to the industry who would like to broaden their understanding of it. By the end o ...

    Webinar
    November 25, 2020 1 pm - 4:15 pm EST

  • Broker Licencing (Level 2 Technical) Virtual Prep Course (EST)
    Be well-prepared for the RIBO – Unrestricted – Technical licensing exam. The Level 2 Technical Preparation Course effectively prepares brokers for the RIBO Unrestricted Technical licensing exam. Get ahead today! Successful completion of both the "Unrestricted – Management" examination and the "Unrestricted – Technical only" examination qualifies an individual to the "Unrestricted" registration and therefore eligible to act as the Principal Broker of a broker business.To make an application to wr ...

    Virtual - On Your Computer
    November 30, 2020 9:00 am - December 04, 2020 4:00 pm

  • FSRA and the regulatory horizon - Webinar (EST)
    In June, FSRA celebrated its 1st anniversary with a continued focus on financial safety, fairness and choice in the regulation of non-securities financial services in Ontario. FSRA’s priorities strive to serve the public through dynamic, principles-based and outcomes-focused regulation that is responsive to change in the sectors it regulates. Join us as we hear from Ann MacKenzie, Senior Manager, Policy Interpretation Auto/Insurance Products and Ivy Ou, Auto Risk Classification, Products and Exp ...

    Webinar
    December 01, 2020 1:00 p.m. - 2:00 p.m. EST

  • Developing the Leader Within - Module 3 - Intentional Leadership, Coaching & Leading Through Change
    We cannot lead others until we can effectively lead ourselves. In module 3 you will identify your level of emotional intelligence (strengths and limitations) and you’ll be provided with strategies to improve your level of EQ. You will: - Learn about the subconscious and conscious parts of the mind and how this affects your beliefs, behaviours, mindset and ultimately your ability to lead - Identify triggers that lead to self-limiting behaviours - Workshop strategies to deal with self-limiting bel ...

    Webinar
    December 02, 2020 12:3 pm - 4:15 pm EST

  • Demystifying the MGA - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL The Managing General Agent (MGA) marketplace is experiencing rapid growth in the Canadian insurance industry. But when we choose to work with an MGA, do we really understand who or what these organizations are? Do we appreciate why they offer a solution that others cannot? And do we have the knowledge to make optimal, informed decisions for our clients and colleagues? Join us for this fascinating, interactive session on MGAs, as we hear direct perspectives from thr ...

    Webinar
    December 03, 2020 1:00pm - 3:00pm

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

    Virtual - On Your Computer
    December 07, 2020 - December 18, 2020 9:00 a.m.- 4:30 p.m.

  • The New Performance Appraisal - Webinar (EST)
    WEBINAR | ENHANCING | MANAGEMENT The Insurance Industry is currently witnessing a striking change in the practices of performance management.　 The traditional annual performance appraisal process that has been deeply ingrained in organizations for decades is giving way to more frequent conversations between managers and staff members. 　Ratings are being abandoned and replaced with dialogues about performance; rather than a review of the past, the most progressive organizations are switching to d ...

    Webinar
    December 07, 2020 9am - 12:15 pm EST

  • Commercial Vehicle Operators Registration (CVOR) Certificates - Webinar (EST)
    WEBINAR | BUILDING | TECHNICAL Do you ask yourself what makes up the CVOR? What is the 'Overall Violation Rate' and how do collisions affect it? If you answered yes to any of these questions, this seminar is for you. The CVOR is one of the most important documents in underwriting a commercial auto risk and can be a bit overwhelming to understand. Join us at this half day session as we navigate our way through reading and understanding the CVOR, using it as an underwriting tool as well as a sales ...

    Webinar
    December 08, 2020 9:00 a.m. - 11:00 a.m. EST

  • At the Forefront: The challenges and opportunities of Facility Association - Webinar (EST)
    Most of us who have dealt within the auto insurance space, either as brokers, underwriters or claims personnel have heard of the Facility Association (FA) and its unofficial title as the ‘insurer as last resort’. But have you ever wondered why such an organization exists, and how they endure in the marketplace? In this session, President and CEO Saskia Matheson will offer a glimpse into the inner workings, challenges and opportunities within FA. She’ll be sharing more about the coverages FA does ...

    Webinar
    December 09, 2020 1 pm - 2 pm EST

  • Host Liquor Liabiliy - Webinar (EST)
    WEBINAR | ENHANCING | TECHNICAL Liquor is typically available to most of us on a regular basis – and those serving alcohol have an additional duty of care to serve it responsibly. Commercial, employer and social hosts have been held liable for their actions around serving alcohol, so it’s critical that these liability issues are understood insurance professionals. This two-hour webinar provides you with clarification and a refresher of the key concepts related to this high-interest topic. At the ...

    Webinar
    December 10, 2020 1pm - 3:15 pm EST

  • Commercial Broker Jump Start - On-Line (EST)
    Give your new Commercial brokers a Jump Start into their careers!. This new five day program is designed to help launch the careers of newly licensed or transitioning brokers with the technical knowledge and professional skills required for them to be successful in their new roles. Over the course of the five days we will cover: • a review of basic insurance policies along with detailed underwriting skills such as application completion, calculators and reports • negotiation, • time management, ...

    On-Line
    December 14, 2020 9:00am(EST) - December 18, 2020 4:00pm

  • We've got talent: virtual variety show
    Our industry is full of incredible talent so join us this winter to watch or share talent* at our first-ever Virtual Variety Show in support of the Daily Bread Food Bank. From comedians, to musicians, to singers, to dancers, to poets and everyone in between, all talents are welcome to perform. Come join us as we celebrate the holidays and the end of the year with laughs, camaraderie and casual networking! Each act will have 5 minutes to showcase their talent or ability to a fun and family friend ...

    Live via Zoom
    December 17, 2020 5:30 pm - 7 pm

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Ottawa Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense eight day program, Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker exam ...

    Virtual - On Your Computer
    January 04, 2021 9:30AM EST - January 13, 2021 4:00PM EST

  • Broker/Agent Licensing Three Day Exam Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Already studied for the Ontario basic licensing exam but need help getting that passing grade? Already have knowledge of the principles & practices of insurance but would like help to focus your exam preparation? If yes, then this is the course for you! This high-calibre online course, led by reknowned facilitator Cyndi Hornby, is designed to prepare you for the Broker (RIBO Level 1) or Agent (OTL) exam. This intensive review covers the key topics, includin ...

    Webinar
    January 06, 2021 9:00 am - January 08, 2021 1:00 pm

  • Broker/Agent Licensing Prep Course: Ontario Virtual Course (EST)
    CLASSROOM | FOUNDATION | TECHNICAL Are you looking to start a new career as an insurance broker or agent? Don't miss the opportunity to prepare for your licensing exam in a virtual classroom setting. Conestoga Chapter - Insurance Institute of Ontario is pleased to offer students, new to the Insurance Industry, an intense two week (10 days) Agent (Other than Life) and Broker (Entry Level 1- "Acting Under Supervision") program. The program is designed to prepare students for the Agent and Broker e ...

    Virtual - On Your Computer
    January 11, 2021 - January 22, 2021 9:00 a.m.- 4:30 p.m.

  • Taking the helm in a crisis: Leadership transition during COVID-Webinar (EST)
    A leadership transition, especially a CEO transition, involves months and sometimes years of planning. People often think about transition as the process of identifying and selecting the right candidate, but it also includes months of meticulously planned activities and interactions to set the candidate and the organization up for success. But when all those arrangements go out the window? For two insurers, this was the reality when COVID hit earlier this year. Join us for a rare glimpse into th ...

    Webinar
    January 12, 2021 10:00 am - 12:00 pm EST

  • Industry Trends & Predictions: 2021 - Webinar (EST)
    Join us virtually for our highly-anticipated Industry Trends & Predictions: 2021 , featuring respected p&c consultant Phil Cook. Phil will take a look back at significant events that have impacted our industry. In addition to his usual review of recent events impacting our industry and his analysis of developing trends for the immediate future, Phil will offer some personal observations on the most significant events that have shaped our industry over the last several years, and “crystal ...

    Webinar
    January 14, 2021 1 pm - 2 pm