Wine & Cheese & Learn: Claims – Adjusting, Managing and Surviving in 2020 Whether you are a broker, underwriter or an adjuster, the claims experience has an impact upon the insurance marketplace. How do we manage the unmanageable? How do we, not just maintain, but excel in this current climate? What does customer service look like when it comes to claims and how is it best delivered? How is one to effectively communicate and operate with credibility, and what does all this mean, when it ...