Employee Satisfaction Interrupted - Webinar (EST)


ON [Map]
Date and Time: November 23, 2021 1:00pm - 2:30pm EST


Employee Satisfaction Interrupted: Assessing the Pillars of Recruitment, Engagement, Retention

While the ‘war for talent’ is not new to the insurance industry, the myriad impacts of the pandemic now include:

  • a workforce entirely at home, 100% in the office, or some combination of both, with staff experiencing various levels of comfort and satisfaction;

  • a ‘virtual’ work environment that has removed geographical barriers like never before, resulting in employers actively recruiting from far and wide;

  • employers scrambling to fill talent gaps with little success from a variety of recruitment channels;

  • employees ‘jumping ship’ to other insurers or leaving the industry entirely, while others may be staying put despite their dissatisfaction, with some wondering if the ‘grass is greener’ elsewhere?

  • employees who were ‘forced home’ and may be feeling disengaged and disconnected, questioning what they or their employer should be doing to bring back their engagement.

It is within this context that employee satisfaction could be described as ‘interrupted,’ while employers continue to look for ways to bring in new talent as well as retain the great assets they already have. Join our fantastic panel of industry leaders sharing perspectives on the opportunities and threats for both the employer and the employee in this ever-evolving environment. this environment is producing.

Who should attend?
- People and operational leaders facing the challenges of recruitment, engagement, and retention;
- Any employee who is hoping to enhance their job satisfaction, as well as get insights into the challenges faced by their leadership team.

As always, this will be an interactive session, so please bring your questions and experiences to share.


Gary Anderson, CIP, CFEI, CAL1 | Chief Empowerment Officer, Nova Mutual Insurance Company

Hasaan Gilani BA (Hons) CIP, CRM | Head of Underwriting (AVP), Aviva Canada
Hasaan is currently with Aviva Canada heading the London Commercial Lines Underwriting branch. After graduating from University of Saskatchewan in 2009, he began his insurance career as a farm underwriter at an insurance office in Calgary. He completed his CIP designation in 2014, and has since been working in various roles within commercial underwriting. One of Hasaan’s primary goals is to lead a team of direct and indirect reports from all over Ontario with a high level of engagement, to drive sustainable growth in the business.

Burke Neale, CIP | President & CEO
, McFarlan Rowlands Insurance Brokers
Burke started on the company side of the business in 1982, after taking the insurance program at Mohawk College, enjoying roles in commercial underwriting and business development. He left the company side in 1989 to join McFarlan Petts as it was known then, as a commercial producer. His influence has grown over the years, moving into management and the COO role at McFarlan Rowlands in 2011, becoming CEO in 2018.


Anna McCrindell, FCIP | Vice President Commercial Insurance, The Wawanesa Mutual Insurance Company


Geoff Hodgins, CIP | Broker, HMS Insurance & Financials Services Inc.

Register today!

CE Credits:

2 RIBO Management Hours (pending)

Prices above are for IIO Members.
- Non-members & renewing members please add the IIO membership fee.
- No refunds, credit notes issued only with 48 hour written notice.
- the platform used for this willll be Zoom. (audio required)
- please test your system in advance and ensure it meets the requirements by testing your system using this link: 

24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar.

Group rates are available for 3 or more members attending the same session, please contact us: kawarthadurhammail@insuranceinstitute.ca