Let's Talk Client Experience - Webinar (EST)


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Date and Time: June 07, 2023 9:30 a.m. (ET) - 11:00 a.m. (ET)

This is the first part of a 3-part "Let’s Talk" Professional Development series where we explore the key essential element of any organization – The Client.

“Every contact we have with a customer influence whether or not they’ll come back.”. Your existing customers can also be a powerful ambassador for your broker brand and can help you grow your business.” A quote from Kevin Stirtz.

In this session we will examine the importance of the overall client experience specifically what it is, why it's important, and why it is vital that we provide it.

Learning Objectives:

  1. Adding value as a trusted advisor.
  2. Creating a client first approach.
  3. Professional communication (written and verbal).
  4. Establishing a professional brand on social media.


CE hours:
1.5 Professional Development RIBO hours

Seminar Leader
 Annette Palalas, CIP

 Prices below are for IIO Members. Fees noted below do not include hst.
- Non-members and renewing members the IIO Membership fee will be added to your cart.
- Sorry, no refunds. Credit notes issued only with 48 hour written notice
- In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session. Partial hours cannot be issued.

24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name. It cannot be shared or transferred to others. This personalized link must be used when you log in to the webinar so that your attendance can be tracked. We cannot credit CE hours if you are using a link that is not assigned to you, or if you do not attend for the full duration of the webinar.  

Our Webinar platform is Zoom  Please
test your system in advance to ensure you meet the technical requirements in order to participate, please copy and paste the following link on your browser on the computer you'll use for the session:


For group rates of 3 or more or if you have any questions or for assistance with registration, please contact us: hamiltonniagaramail@insuranceinstitute.ca