This is the first part of a 3-part "Let’s Talk" Professional Development series where we explore the key essential element of any organization – The Client. “Every contact we have with a customer influence whether or not they’ll come back.”. Your existing customers can also be a powerful ambassador for your broker brand and can help you grow your business.” A quote from Kevin Stirtz. In this session we will examine the importance of the overall client experience specifically what it is, why it's ...

This is the second part of a 3-part "Let’s Talk" Professional Development series where we explore the key essential element of any organization – The Client. "It takes months to find a customer… seconds to lose one." A famous quote by Vince Lombardi that relates to the importance to providing amazing client service. To brokers, clients are their number one priority, and they must ensure that they are providing a high level of client service with every customer touchpoint! In this session we will ...

This is the third part of a 3-part "Let’s Talk" Professional Development series where we explore the key essential element of any organization – The Client. A study by the Gartner Group in 2021 stated "Research has shown that 80% of your company's future revenue will come from just 20% of your exsisting customers" In this session we will look at best practices and the benefits for retaining your clientle by effectively managing your time and files. Keeping your exsisting clients is easier than f ...

"Most people think "selling" is the same as "talking". But the most effective salespeople know that listening is the most important part of their job." quote from Roy Bartel, Online Business & Sales Thought Leader In this session we will examine the importance of effective communication and understanding the client so that you can best service their needs that will create a long lasting mutually beneficial relationship. Learning Objectives: Explain effective communication. Define active list ...