Virtual Symposium: Pivoting with Purpose - April 20 & 21 (half-days)


Featuring inspiring keynote speakers, insightful seminars and our ever-popular leadership panel, Symposium is the premier industry event for insurance professionals.

This annual event brings together bright minds who provoke engaging discussion about the future of our industry. As a virtual event, you can join us from wherever you can connect to the internet!

CE Credits will be available for this event (breakdown TBC). Can't attend the full event? Recordings will be made available to registrants.

A portion of each registration will be donated to Canadian Association for Black Insurance Professionals and Kids Help Phone.


Click Here to Register Now



After experiencing the occupational and lifestyle changes brought on by the pandemic, get ready to Pivot with Purpose. Join us for an opportunity to learn about Cyber Risk, Corporate Social Responsibility, and the Future Workplace.

This year’s virtual event will analyze how things are adapting in response to current climates, examining where the future is heading in P&C Insurance. Reshape and re-evaluate what you know by exploring changes in technology, corporate responsibility, social power, and the workplace. You will not want to miss these sessions and our leadership panel.

Session A: Keynote Speaker


Jeremiah Brown 
Olympian and Author

What is waiting for you on the other side of adversity? In this keynote, you’ll experience a rollercoaster journey full of insights on working through uncertainty, forging self-leadership, defeating doubt, staying resilient, and building and inspiring team trust from one of the fastest Olympians ever to go from his parents’ couch to the Olympic podium.


Session B:
Lessons Learned: Risk Management as a Service

The insurance industry knows and understands risk unlike any other. Over the past 15-20 years, the industry transitioned from traditional risk management to enterprise risk management, and this new, holistic approach has helped redefine the notion of risk itself.

On the heels of our new research report, Managing Risk: Implications for the Insurance Industry in Canada, this session will explore how the industry’s success in managing its own risks presents opportunities to develop new services and help customers manage their risks.

Join our panel of experts for a moderated discussion on how brokers, underwriters, and claims professionals can work together to provide a service to policyholders and help them understand, manage, and reduce the risks they face. Imagine a future where vehicle, property, and business owners regularly seek advice from the insurance industry to aid with major decisions!

Paul Kovacs

Paul Kovacs
Senior Researcher, Insurance Institute of Canada
Founder and Executive Director, Institute for Catastrophic Loss Reduction


Ian Campbell
Ian Campbell
Vice President
Operations, Property and Casualty Insurance Compensation Corporation

Darius Delon
Risk Management 101

Manon Debigare
Manon Débigaré
Chief Risk Officer
Property & Casualty Insurance, Desjardins General Insurance Group

Session C:
Resetting cyber risk

With the rising threats of ransomware, phishing and privacy breaches, the need for cyber insurance is greater than ever. Despite this increased risk, not all clients who need it are buying it. Additionally, due to market restrictions and underwriting concerns, not all who want coverage are able to buy it. How do we break through these barriers and create a sustainable cyber market for the future?

This session aims to bring brokers, underwriters and claims professionals together for a discussion about how we can create purposeful change in the cyber risk market. This session will explore different barriers unique to the cyber risk market and possible solutions.

You’ll leave this session with a clearer understanding of:
- What a sustainable cyber market might look like and how we could get there
- What triggers a cyber claim as well as current, emerging and future cyber claims examples
- Industry strategies for addressing ransomware
- Solutions for overcoming cyber underwriting barriers
- How to differentiate a ‘good cyber risk’


Imran Ahmad
Imran Ahmad
Partner, Head of Technology, Co-Chair Data Protection, Privacy & Cybersecurity
Norton Rose Fulbright Canada LLP / S.E.N.C.R.L., s.r.l.

Neal Jardine
Neal Jardine, BSc, CSM, CRM, CIP, CFEI
Global Cyber Risk Intelligence & Claims Director
BOXX Insurance Inc.

Greg Markell
Greg Markell, FCIP, CRM
President & CEO
Ridge Canada


Steve Pottle
Steve Pottle, CIP, RIMS-CRMP
Director, Risk Management Services, Thompson Rivers University
Chair, RIMS Canada Council




Session D:
Why corporate responsibility is your responsibility

A commitment to Environmental, Social, and Corporate Governance (ESG) is important because it demonstrates how conscious an organization is to their impact to society and overall, it’s a reflection of an organization’s values. Traditionally, this has been achieved through sponsorship of community events or charitable donations. In recent years, however, insurance companies have placed renewed focus on endeavors that create purposeful change.

This session aims to explore the methods of environmental, social and corporate governance that insurance organizations have deployed in recent years and their effectiveness. Whether you’re considering a corporate responsibility initiative for your own organization or evaluating the ESG position of a potential supplier or business partner, this session is for you.

You’ll leave this session with a clearer understanding of:
- How ESG has changed in recent years, and examples from within and outside the industry
- Best practices for creating an ESG policy that engages clients and staff
- How organizations can measure an ESG’s success and why measurement matters
- How ESG can be used in the sales process to evaluate business partnerships and shift the discussion away from price


Dionne Bowers
Dionne Bowers, FCIP, CRM
Owner, D.B. Solutions,
Vice Chair/Co-Founder, Canadian Association for Black Insurance Professionals

Paul Fletcher
Paul Fletcher, CIP
Chief Corporate Affairs Officer
Aviva Canada Inc.

Bruce Palmer
Bruce Palmer, MBA, CRM, FCIP
President & Chief Executive Officer
Pro-Demnity Insurance Company


Jenny Yuen
Jenny Yuen
Vice President, National Partnerships & Chief Community Officer
Kids Help Phone




Session E:
The Future of Working Together

The pandemic forced us to revisit how we work; from the ways we collaborate to the technologies and tools we use to do our jobs. As we look beyond daily case counts and passports, we are left to consider how to reach our full career potential in response to a changing work environment. While some companies are seeking a partial or full return to office, others are embracing a new era of remote work and collaboration. No matter the working arrangement, one thing is universal: the offices we left behind in March 2020 are the not the ones we have returned to.

This session brings senior leaders together to discuss how they have adapted their workplaces in response to the changing environment. You will hear from a wide range of perspectives on how to create dynamic and flexible work environments that build strong corporate cultures and allow for career advancement, collaboration and employee wellbeing.

You’ll leave this session with a clearer understanding of:
- How employers have responded to new and emerging workplace expectations
- Examples of what hybrid work looks like in different workplaces and strategies to adapt to a hybrid work schedule
- How senior leaders are working to create more equitable work environments
- Best practices for remote training and how organizations can create opportunities for advancement and career development remotely


Trevor Buttram
Trevor Buttrum
Director of Operations

Naomi Khan
Naomi Khan
Senior Vice President, Human Resources Leader – Canada
Marsh McLennan

Stephen Stewart
Stephen Stewart
President and CEO
Stewart Specialty Risk Underwriting Ltd.


Thomas Wright
Thomas Wright, CIP
Vice President, Specialty Risk,
Westland Insurance,
President, YIPT




Session F: Leadership Panel

This popular session brings you into the boardroom with industry leaders to hear what they have to say about the current environment of the p&c insurance industry.

Greg Smith

Greg Smith, MBA, FCIP, CRM,
Crawford & Company (Canada) Inc.


Nathan Ballantyne
Nathan Ballantyne
TIPI Insurance Partners

Laila Brabander
Laila Brabander
Senior Vice President and Chief Underwriting Officer (Canada)
Chubb Canada

Andrew Steen
Andrew Steen, CIP
Berkley Canada

Victoria Stanhope
Victoria L. Stanhope, MBA, FCIP, CRM
President & CEO
Stanhope Simpson Insurance Ltd.




Agenda (EST)


Day 1: April 20, 2022


10:00 a.m. - 11:00 a.m.

Session A: Keynote Speaker

11:00 a.m. - 11:30 a.m.    


11:30 a.m. - 12:30 p.m. 

Session B: Lessons Learned: Risk Management as a Service

12:30 p.m. - 1:00 p.m.


1:00 p.m. - 2:00 p.m.

Session C: Resetting Cyber Risk



Day 2: April 21, 2022


10:00 a.m. - 11:00 a.m.   

Session D: Why corporate responsibility is your responsibility

11:00 a.m. - 11:30 a.m. 


11:30 a.m. - 12:30 p.m. 

Session E: The Future of Working Together

12:30 p.m. - 1:00 p.m.


1:00 p.m. - 2:15 p.m.

Session F: Leadership Panel

 2:15 p.m. - 2:45 p.m. 

Optional networking 


Thank you to our sponsors



Logo: Canadian Underwriter


Event Sponsors:


Aviva Logo

Logo: Axis

Logo: Crawford Canada

Berkley Canada logo

Logo: Pro-demnity

Westland Insurance logo


Guy Carpenter Logo


Session Sponsor:


SSRU logo