Seminars

The Art of Interviewing & Statement Taking - Webinar (EST)

Webinar

ON Map
Date and Time: February 07, 2023 1:00 pm - 3:00 pm EST

An interview, at its core, is a search for answers. What happened? How did it happen? Where? When? Who was involved? The answers to these questions can help reveal important details related to an accident or criminal act, but the amount of information you get, and quality of that information, can vary greatly based on the skill of the interviewer.　

This presentation will focus on the right questions to ask, how to read people’s body language, and give some insight into conducting a successful interview, whether it’s taking a claim report, investigating a crime scene, or updating an insurance portfolio.　

The session will target the following areas:　

What is an Interview?　
How makes an interview successful?　
What is a Cognitive Interview?　
Why is it important to build a rapport?　　
Why is eye contact important?　
How can body language be useful?

Who should attend?
This session will provide useful information for a range of industry professionals including brokers, underwriters, and adjusters.　

Seminar Facilitator:
Ken Swan, MESC-CFEI, CVFI, CFEI, CFII
Vice President Western Canada and Fire & Explosion Investigator - Origin & Cause

Ken has over 30 years of experience, including 10 years with the Office of the Fire Commissioner of Manitoba, 15 with Origin and Cause and prior experience with WPS. He has conducted more than 2,800 fire and explosion investigations　and participated in over 350 tests relating to fire investigation and fire and smoke migration. Ken has been accepted as an expert witness in criminal and civil courts and in arbitration hearings. 　

CE Hours: 2 Technical Hours pending

In order to be eligible for Continuing Education hours, you must be logged in for the duration of the entire webinar, attendance will be taken throughout (late arrival or early departure from session will result in no CE hours issued as per the provincial regulator. For a webinar, this includes a transmission disruption due to unresolvable technical issues. Partial hours cannot be issued.

PLEASE NOTE :
- Your Insurance Institute of Ontario membership must be up-to-date.
- Fees noted below do not include hst.
- In order to be eligible for Continuing Education hours, you must be logged in for the duration of the entire webinar, attendance will be taken throughout.
- FOR GROUP RATES OF 3 OR MORE, or If you need assistance with registration, email us: gtaseminars@insuranceinstitute.ca

LINK TO WEBINAR
24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name, it cannot be shared or used by others. This link must be used when you log in to the webinar so that your attendance can be tracked.

COMPUTER REQUIREMENTS
Our webinar platform for this session is Zoom.
Please ensure your system meets the technical requirements to participate. You test your system using this link: https://zoom.us/test
AUDIO: Headphones or speakers connected to your computer are required for this webinar.

BEST PRATICES FOR VIRTUAL SESSIONS
Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.
It is highly recommended that you follow our suggested best practices when participating in any virtual session.
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