Appraisals: Dispute Resolution for Property Claims Webinar (EST)


Zoom, Insurance Institute of Ontario, ON [Map]
Date and Time: September 28, 2021 1:00pm - 2:15pm EST


See how appraisal/alternative dispute resolution (ADR) works in action! Multiple mock Appraisal Tribunals will be used to demonstrate how this alternative dispute method can provide a less expensive but more efficient and accessible way to resolve issues. Not only will this webinar expand the knowledge for insurers and adjusters, this is a great webinar for brokers to wrap their head around ADR to gain the expertise they need to advocate on behalf of their clients. Sign up today! 


  • Review the appraisal/alternative dispute resolution process
  • Determine the effective use and selection of appraisers and the umpire
  • Identify the difference between how an umpire acts versus a judge in the court system
  • Examine the appraisal/ADR process through mock appraisals


    John Valeriote, BA, FCIP, FRM, CFEI, Executive General Adjuster & Director Mediation & Appraisal Services - Crawford & Company (Canada) Inc.
    John has over 25 years of industry experience, specializing in multi-line, complex claims. As a claims professional, he has held roles in large insurance carriers and independent adjusting firms, with positions ranging from senior field adjuster and claims manager to executive general adjuster. Complementing John’s professional expertise is his educational background, which includes a Fellow Chartered Insurance Professional (FCIP) designation, a Financial Risk Management (FRM) designation and a Bachelor of Arts degree from McMaster University. John leads Crawford’s property appraisal practice and handle complex claims.

    David D. LeBlanc, B.A., C.I.P., Vice President - National Fire Adjustment
    As one of the first individuals to be licensed as a public adjuster in Ontario directly out of the Institute’s C.I.P. program, David has handled a wide array of claims from basic residential losses to complex commercial losses in excess of $100 million. Throughout his career he has participated in well over 200 appraisals. After earning his undergraduate degree from McMaster University he worked for 7 years with a Fortune 500 company in various roles, primarily focused in Finance and Risk Management. In 2006 he joined NFA and started on the road to his career in the insurance adjustment field. He has been called on to be a panel member and presenter for Osgoode Hall Law School’s Professional Development and Continuing Education Program. David had presented to the Ontario Trial Lawyers Association on several claim related topics including appraisal. He has also been called upon on many occasions by media outlets to provide commentary and insight on insurance related matters. David is a member of the Insurance Institute of Canada, The C.I.P. Society, and the National Association of Public Insurance Adjusters (NAPIA). He is a firm believer that the appraisal process, while not perfect, is an efficient and cost effective path to resolution for the great majority of claims where there is a dispute with respect to the value of loss.

    Glenn Gibson, ICD.D, CIP, FCLA, FCIAA, CFE
    , President & CEO - The GTG Group
    Glenn is a global, award-winning author and speaker having delivered +500 presentations and publishing +250 articles. He is a past-Chair of the Board for the Insurance Institute of Canada and has achieved 7 designations in his career including his first one as a 'Chartered Insurance Professional' (CIP). He is recognized as an 'International Executive General Adjuster' (EGA) and has participated in a leadership role in case-managing a number of catastrophic global events. Glenn has the very unique teaching partnership with the U.S. Bureau of Alcohol, Tobacco, Firearms & Explosives for +25-years for the development and execution of their curriculum. Glenn believes in volunteerism and has served on +25 boards in his career. He is presently the Chair of the Board for the Property & Casualty Compensation Corporation (PACICC) which is an industry-funded backstop for any insolvency in our Canadian market. Beyond this, Glenn has +20 years' experience in the C-suite including +12-years in global operations.

    - Prices below are for IIO Members. Fees noted below do not include hst.
    - Non-members and renewing members the IIO Membership fee will be added to your cart.
    - Sorry, no refunds. Credit notes issued only with 48 hour written notice
    - In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session. Partial hours cannot be issued.

    24 hours prior to the webinar, all registrants will receive an e-mail providing the direct Zoom link and passcode. This link is unique to you and is tied to your name. It cannot be shared or transferred to others. This personalized link must be used when you log in to the webinar so that your attendance can be tracked. We cannot credit CE hours if you are using a link that is not assigned to you, or if you do not attend for the full duration of the webinar.  

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