At the Forefront: Exceptional Customer Experiences in a Virtual World - Webinar (EST)


ON [Map]
Date and Time: May 25, 2021 1 pm - 2 pm EST

The world of service is changing around us. As selling and service touchpoints become increasingly more virtual, insurance professionals need to think about how to shift and adapt to this new reality while also balancing the need to provide a human connection in times of crisis.

In this open and engaging talk, Erin Fischer, SVP Chief Claims and Regional Operations Officer - Canada , Wawanesa Insurance will share key behaviours that insurance professionals need to deliver exceptional customer experiences. You’ll learn the tools and techniques to help you deliver a great customer experience, whatever your role in the insurance landscape.

Erin’s talk will cover:

- How to balance efficiency and empathy
- How to best leverage technology
- Important qualities and skill sets for insurance professionals

Erin Fischer
SVP Chief Claims and Regional Operations Officer, Canada
Wawanesa Insurance

About Erin Fischer
Erin is the SVP Chief Claims and Regional Insurance Operations Officer at Wawanesa. Prior to joining Wawanesa she spent more than 20 years in the Financial Services and Insurance Industry.

She has a diverse background including experience in insurance and banking from claims leadership to product management, strategy development, and large business and system transformation delivery.

Erin is a board member for Canatics and a member of the IBC Ontario Committee. In her personal time Erin enjoys running, yoga and sailing, and is a Certified Personal Trainer. She also has a passion for helping those with intellectual disabilities and serves as a community volunteer with Project Autism.

Erin holds a BA in Political Science and History, as well as a Masters Degree in Business Administration.

CE hours : 1 hour (pending)

Sponsored by: Strategic Resource Consultants

- Fees noted below do not include hst.
- Sorry, no refunds. Credit notes issued only with 48 hour written notice
- In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session. Partial hours cannot be issued.


24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name. It cannot be shared or transferred to others. This personalized link must be used when you log in to the webinar so that your attendance can be tracked. We cannot credit CE hours if you are using a link that is not assigned to you, or if you do not attend for the full duration of the webinar.  

Our webinar platform is GoToWebinar. You can test your system at the following link:

Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.
It is highly recommended that you
follow our suggested best practices when participating in any virtual session.
We have taken every precaution to keep you and your information safe.
Here is what we are doing to protect all of our stakeholders.