SESSION 1- Future-proofing the Customer Relationship
Get up to speed on the expectations of today’s insurance customer and how they’ve changed. Through highlighting some of the technology solutions available to the insurance industry today, you’ll be provided with insight into future solutions to ensure that insurance professionals provide the most effective risk management experience to the insurance customer. Lastly, the uses of data analytics will be reviewed – along with addressing some Canadian-specific challenges, before providing a forum for discussion on future-proofing the customer relationship with the insurance buying public.

PRESENTER:
Caroline Schweppe | Vice President of Insurer Solutions, Applied Systems
Caroline leads the Applied Systems Insurer Solutions team in Canada, and has more than 20 years of experience working with IT firms in the Canadian and U.S. insurance industry. She formerly served as vice president of business development at ClearRisk Inc., a provider of risk management solutions to insurers, insurance brokers and professional risk managers. Before that, she held a number of business development and advisory roles at CGI, Insurers Advisory Organization (IAO) and Bank of Montreal. Caroline holds a bachelor’s degree from the University of Dublin and has a diploma in Canadian Risk Management from the University of Toronto.


SESSION 2 -  HR Challenges of the Future
Session details to follow.

PRESENTER:
Dario Battista,CAIB, MBA | President & CEO, isure insurance inc.


SESSION 3 - InsurTech for Claims: Current Trends and Future Opportunities
The pace of innovation in the insurance claims adjusting space is increasing rapidly, yet changes are still slow to come. We’ve seen industry incumbents and new entrants invest in InsurTech to capitalize on the potential of artificial intelligence, machine learning and data analytics. While there are a few pockets of the industry where these tools are in use today, we have not yet seen the wholesale disruption that many predicted would follow. In this interactive session, you’ll learn about the success stories that exist in the market today and explore the tools and technologies that hold the most promise for tomorrow. You’ll also learn how to transform the promised changes to reality and uncover the role the policyholder will have in driving this change. Finally, discover the key questions industry players must ask when evaluating the potential InsurTech for claims holds for their business.

PRESENTER:
Greg Smith MBA, FCIP, CRM, | Chief Client Officer, Crawford and Company
Greg is Chief Client Officer at Crawford & Company (Canada) Inc. where he is responsible for the firm sales, marketing and account management strategy. Throughout his 23-year career at Crawford he has held a number of leadership roles in marketing, project management, operations, IT, HR and sales. As a member of the Canadian board of directors and global senior leadership team Greg has been responsible for a number of change management and business transformation initiatives that cut across the organization.



InsurTech Panel Q&A
At the end of the 3 sessions, you will have an opportunity to discuss the day’s topics with your presenters. Ask questions about topics discussed earlier or for insights into other areas of digital insurance, InsurTech and the impact on the industry. This is your chance for direct access to these experienced professionals – so come ready to ask questions!

PANELISTS:
Caroline Schweppe | Vice President of Insurer Solutions, Applied Systems
Greg Smith | Chief Client Officer, Crawford and Company
Dario Battista,CAIB, MBA | President & CEO, isure insurance inc.

Agenda
9 – 9:45 – Session 1
9:45 -10:30 – Session 2
10:30-10:45 – Networking break
10:45 – 11:30 – session 3
11:30-12:15 – Panel Q&A