Understanding Serious Injury: Enhanced New Format (5 days)

Insurance Institute of Ontario

18 King Street East, 16th floor, Toronto, ON, M5C 1C4 [Map]
Date and Time: October 06, 2017 8:30 am - December 01, 2017 4:30 pm

New Program Format & Modules:

We listened to your feedback, and have modified the format of the program to better suit your time constraints and availability. It still contains the same fullness and quality of content, but with a m ore manageable pacing , with less time away from your desk. Each of the five modules are now spaced out over a total of 10 weeks, to minimize disruption to your day-to-day job.

Module 1 -  Friday Oct. 6, 2017
Module 2 -  Friday Oct. 20, 2017
Module 3 -  Friday Nov. 3, 2017
Module 4 -  Friday Nov. 17, 2017
Module 5 -  Friday Dec. 1, 2017

Program Overview
Developed by IIO in collaboration with OIAA, Understanding Serious Injury is a certificate program that focuses on understanding the injury, the person and the impact of that injury on the person.

What you will learn:

* Better manage the recovery of injured claimants by gaining a broad perspective on accident benefits and bodily injury with a focus on the injured person.

* Learn how the injuries affect the person, what impact external factors may have on recovery and how to direct funds in the rehabilitation process.
The program includes five modules. Each module will be presented by an experienced Technical Facilitator. In addition, an accomplished instructor will participate as a Moderator for the duration of the program to compliment the learning activities. Guest Speakers are included in each module to provide specific technical experience and knowledge. These individuals may be industry experts, rehabilitation specialists, medical professionals, and structured settlement consultants. The fifth and final module is an interactive case study session to allow participants to apply the information learned in the first four modules.

* You'll be exposed to industry best practices, industry specialists and real-life examples that are delivered with a variety of learning styles. The case study in the last module enables you put everything you've learned into practice.

How you will benefit:
You'll give your career a boost by getting the knowledge and practical skills you need to more effectively manage the recovery of claimants with serious injuries.

Who should attend:
This program is targeted for both junior and intermediate adjusters and is also a great starting point for adjusters new to accident benefits and bodily injury files. Senior adjusters can always benefit from a refresher, and working through the case studies with industry collogues can bring a fresh perspective to your day-to-day tasks.

Program Moderator
Adrian Osti, B.Comm, FCIP, CRM -
Recipient of the "GTA CIP Instructor of the Year Award" for 2008, 2010 & 2012.
Recipient of the 2014 Emerging Leader Award (CIP Society)

Technical Facilitators
Becky Cameron, CRM, FCIP - Senior Vice President, Regional Claims Leader - Aon Risk Solutions
Leanne Hardman, BSc. Hons., CIP - Supervisor, Accident Benefits, Unifund Claims Inc. // 2nd Vice President - OIAA
Phil Thorpe, B.Sc., FCIP, CSSC - Principal, McKellar Structured Settlements
Tammie Norn, FCIP - Senior Manager, Motor Vehicle Accident Claims Fund, FSCO //  Past President – OIAA

Module 1 – Getting to Know the Injury: Medicine for the Non-Medical Person

Participants will be able to do the following:
• Identify basic human anatomy using medical terminology relevant to injury identification by claims adjusters, including the classification of minor or catastrophic
• Use the Minor Injury Guidelines (as defined by SABS regulations) to identify an applicable injury
• Differentiate between minor, non-minor and catastrophic injuries
• List and explain the elements of various medical reports for the purpose of effective injury management and case resolution
• Examine the needs of the injured parties and the knowledge provided by the medical community through diagnosis, prognosis, causation and impairment and identify next steps
• Select the appropriate medical or personal assessment for a specific injury type and client need
• Communicate effectively with health care professionals

Module 2 – Sociological and Psychological Impacts: The Person Behind the Injury: Sociological and Psychological Impacts

Participants will be able to do the following:
• Analyze pre- and post-accident impairments and functionality by identifying and extrapolating gained information
• Recognize different levels of functional recovery as the person moves through the recovery process
• Identify and analyze the impact of the person’s cultural background, family dynamics, and social norms on their recovery, and then determine how to best provide appropriate support to help guide the claimant and their “circle of influence” towards recovery
• Define choices and examine appropriate treatment options for different levels of recovery and provide meaningful guidance in consideration of policy coverage
• Differentiate the relevant stages of grief, the healing process, and the impact of the injury on the claimant’s mental health and potentially changing roles
• Assess the person’s expectations of return to pre-accident function despite a potential prognosis of reduced functionality

Module 3 – Other Contributors: Community Resources

Participants will be able to do the following:
• Identify local community services and describe their roles in the person’s rehabilitation
• Identify and describe the types of rehabilitation evaluations used in a serious injury AB file
• Describe the vocational rehabilitation services used to enable people to overcome barriers to accessing, maintaining, or returning to employment
• Describe the benefits and risks of different approaches to disability management
• Select the appropriate resources to facilitate cost-effective claimant rehabilitation and develop a sample plan for a serious injury AB case that employs the appropriate service
• Identify strategies for accommodations in a person’s workplace to customize for post-injury needs
• Apply a series of industry best practices to different case files

Module 4 – Understanding the Opportunities for the Future and Managing Expectations

Participants will be able to do the following:
• Differentiate between acute/chronic injuries and effectively interpret this difference to relate to future results
• Differentiate between subjective and objective injuries and define appropriate course of action for future rehabilitation
• Examine medical data to appreciate the need for a holistic understanding of the person’s injuries
• Define the settlement strategies of impairment ratings, annuities and life care plan and explain the reasoning behind proposed settlement plans
• Integrate medical information with other pertinent actuarial information to establish the claimant’s life expectancy and then apply this information to generate a life care plan

Module 5 – Bodily Injury Claims & Case Study: Group Application Work

Through a final exercise of case study work, participants will be able to practice as a case manager of a major injury as well as recommend a strategy that will maximize the claimant’s future potential. As adjusters, participants will know how to develop a comprehensive injury management plan.

Participants will be able to assess all medical information that contributes to the overall management of the claimant and the insurance coverage available to them. This will be accomplished through the interactive simulation exercise that reviews and applies all the resources and tools learned.

- Fees noted below do not include hst.
- Prices below are for IIO Members.
- OIAA Members are also eligible for IIO Member price
- Non-members and renewing members please add the IIO Membership fee
- Sorry, no refunds. Credit notes issued only with 48 hour written notice.
- The price of our full-day seminars include breakfast snacks upon arrival, morning and afternoon refreshments, and lunch.

Group rates are available for 3 or more members attending the same session, please contact us: GTAseminars@insuranceinstitute.ca