Understanding Property Claims Investigation
Conestoga Chapter Office
515 Riverbend Drive, Unit 101, Kitchener, ON, N2K 3S3
Date and Time: May 02, 2018 9 a.m. - 4:30 p.m.
Investigate claims more
effectively with increased positive outcomes
From the ‘Understanding’ Series for Adjusters.'
How well a claim is investigated impacts the claimant,
the adjuster and the insurer. A shallow investigation can lead to more time
spent on the file and an unhappy client. Coverage analysis that is incomplete or
doesn’t ask the critical questions will lead to increased leakage costs for the
insurer—adding unnecessary effort and frustration to your job.
By contrast, a thorough investigation leads to a positive
outcome for everyone involved: a more satisfied client, better financial results
for the company, and more effective resolution of the file for the adjuster.
Join us for this one-day program where you’ll learn the
best practice steps needed to lead a fulsome claims investigation and coverage
analysis. You will also learn about the common errors and red flags that are
missed and how the job of an adjuster connects to the bigger picture.
This practical program is based on real-life and will give
you tools, practice, and feedback that you can utilize in your job
immediately—including the experience gained from working on several case studies
with an industry expert, and best practice steps compiled by seasoned
professionals as a useful job aide takeaway.
What you will
At the end of the program, you’ll be able
- Explain the impact of the
claim investigation and coverage analysis on the insured, the insurer and the
- Use real life scenarios,
policy wording and best practice steps to:
- Thoroughly investigate
claims and avoid common pitfalls
- Determine the appropriate
coverage to indemnify the insured
How you will benefit:
your career the edge by handling your claims more effectively, keeping your
clients happy, and minimizing leakage costs.
Who should attend:
This program is suited to junior to
intermediate adjusters with a minimum of one year of experience in the role of
an adjuster who wants to learn how to manage their property claims more
Our seminar leader:
DeLorey, BA, CIP, CRM, CFEI,
Team Leader, Claims, Economical
Jennifer has been in the insurance industry for over 18
years in both technical and leadership capacities. For 12 of those years, she
has been a licensed adjuster in all lines and has worked in the capacity of an
auto, liability and property adjuster with a focus on property. Jennifer was
designated as a specialty large loss adjuster for an independent adjusting
company, handling complex commercial and residential claims throughout
Southwestern Ontario. Throughout her career, Jennifer has worked through many
catastrophes throughout North America and the Bahamas, and has gained experience
managing a variety of claims including boiler and machinery, oil, explosions,
business interruption and manufacturing. Jennifer is currently with Economical
Insurance Group where she leads a team of Senior and Large Loss adjusters. She
is an energetic, motivated and driven coach who has led her team to many
Prices below are
for members and they do not include HST.
- Non-members & renewing members please add the 2018-2019 IIO
- No refunds, credit notes issued only with 48
hour written notice.
- The price of our full-day seminars
include breakfast snacks upon arrival, morning and afternoon refreshments, and
Group rates are
available for 3 or more members attending the same session, please contact us: