Seminars

The Insurance Institute of Nova Scotia offers a variety of seminar topics for members and insurance professionals. Most of our seminars provide CE credits for Alberta, British Columbia, Manitoba, and Saskatchewan.

COVID UPDATE:

Until further notice all of our seminars will be offered in webinar format.

If you have seminar topics to suggest, please send an email to iinsmail@insuranceinstitute.ca

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Upcoming seminars and webinars:

  • Being an Effective Team Player - Webinar (Atlantic)
    Our ability to work well with co-workers is becoming increasingly more important. Inter-personal skills and our ability to communicate, coordinate, and cooperate are essential to career success. What are the essentials to working well with others? During 27 years of working with companies, teams, and individuals, Stephen has identified seven core competencies. A lack in any of these competencies creates distraction or disruption and compromises the ability of the team to be successful. In this s ...

  • The Keys to High Powered Staff Meetings - Webinar (Atlantic)
    Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  During this webinar you'll learn: - The role of meetings in a healthy bus ...

  • Dealing with Workplace Negativity - Webinar (Atlantic)
    Negativity is a major issue and a problem in many Insurance workplaces. Griping, complaining, bad mouthing (about company, customers, management, co-workers, etc.), a pessimistic response to new ideas; these are all forms of negativity and their impact is significant. Reduced productivity and poor performance almost always accompany an increase in negative conversation and behavior. Workplace morale is affected, along with the co-worker’s sense of job satisfaction.Negativity breeds negativity. L ...

  • Customer Service Tune-Up - Webinar (Atlantic)
    Did you know that it takes 3 years to break even on each new policy written by your office? It’s true! Insurance customers are not only interested in the policies you offer, they demand a positive customer experience. Customer retention is the lifeblood of an insurance agency or brokerage, so each person, from the receptionist to the CEO, and everyone in between, must strive to provide a superior customer experience for each and every client, each and every day. OBJECTIVES: > Discuss the crit ...

  • Managing Mental Health as an Insurance Professional - Webinar (Atlantic)
    Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being. Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncertainty, complexity and ambiguity (VUCA), putting serious pressure on our ability to main ...

  • Closing the Sale; Effective Techniques - Webinar (Atlantic)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain character traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a sale f ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (Atlantic)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: ~ Learn about residential plumbing and electrical systems and related insurance concerns ~ Discuss galvanized plumbing, sump pumps and back-up valves ~ Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels ~ Gain the knowledge and skills needed to perform front line underwriting ...