Day 1 - Auto, April 17

• Overview of coverages & common endorsements
• Interpreting MVR
• Interpreting Autoplus
• Calculating Grid – Alberta only
• Factors influencing Driving Records
• Overview of the auto application

Day 2 - Property, April 18

• COPE
• Building evaluators
• Overview of Coverages & common endorsements
• Overview of the property application

Day 3 - Liability, April 24

• Overview of Liability Coverages
• Umbrella
• Communication & Process Best Practices

Day 4 - Soft Skills, April 25

• Difficult Conversations
• Looking out for Red Flags
• Handling Objections
• Sales Techniques
• Best Practices & tips for E&O prevention

Please contact our office should you only require any of the specific days.

Presenter:  Anastasia Dubois, CIP, RPT 

With nearly 30 years of industry experience, self-described insurance geek Anastasia Dubois has journeyed through a variety of roles engaging every part of the insurance spectrum since 1993.  From broker to direct writer, front line analyst to leadership, (even a little non-profit along the way) the depth of her career path provides her with a detailed map to insurance mastery.  Her current position with the Insurance Institute of Canada, enables her to support the Western and Atlantic regions as a Customer Relationship Manager.  This role provides the perfect outlet for Anastasia to share her knowledge and passion of the insurance industry in several ways.

No stranger to facilitation and training, she relishes the opportunity to guide students, peers, and leaders towards CIP designation in a meaningful and positive way.
Still on Anastasia’s personal and professional "to do" list?? Achieving her CRM designation, write a romance novel and try scuba diving.

Cancellation Policy: No cancellation allowed. Substitute welcome as long as we are notified more than 24 hours prior to the webinar. All registrants will receive an e-mail providing the link to the Webinar the day before.

Membership: Insurance Institute membership is required. IINB Membership Fee + GST is applicable (membership expires May 31, 2023).  For assistance to renew or process your membership, please contact iinbmail@insuranceinsitute.ca

Best Practices for Virtual Sessions:

Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.
It is highly recommended that you follow our suggested best practices when participating in any virtual session.
We have taken every precaution to keep you and your information safe. Here is what we are doing to protect all of our stakeholders.

QUESTIONS?
Christine Doucet
E: cdoucet@insuranceinstitute.ca
Education Coordinator
Insurance Insitute of Canada

PRICES BELOW ARE BEFORE TAX.