Managing Prof. Conversations - Webinar (IINB)


Moncton, NB [Map]
Date and Time: June 08, 2023 1:00 pm - 3:00 pm Atlantic

*This is the registration page for IINB members. Please register with your local Institute officeIISK, IIMB, IINA, IISA


As an Insurance Professional, communication is a significant part of the job. There are many meetings, phone calls, and conversations. In this session we look at the basics of effective communications. We learn how to plan for important professional conversations and meetings, how to manage them to get the outcomes we need, and how to tactfully end them. Increase your confidence in Professional Communications and increase the results that you get.

Presenter: Stephen P. Franklin: Stephen has spent the last 32 years helping individuals and teams with their Professional Development, through seminars, consulting and individual coaching across. Through his work with the Insurance Institutes, he has helped many Insurance Professionals find real solutions to some of their most challenging workplace issues. He is an experienced facilitator, facilitating in accordance with the International Board of Standards for Training Performance and Instruction. In his various roles as a public speaker he has spoken across Canada as well as in the United States and Australia.


Registration:      12:45 p.m.
Presentation:   1:00 - 3:00 pm Atlantic Time

Webinar Log-in: Please ensure the email address in your profile is current.  Login details will be emailed prior to the webinar. 

*IINB do not offer any CE credits but If you require other provincial CE credits for licensing renewal requirement please check with your provincial licensing regulator for validity or please contact us for additional information:

IINB Office: 1-506-386-5896 

CE Credits:  AIC Course ID # 64000, 2 CE Hours General and Adjuster

Registration deadline is June 1, 2023

Corporate Rate: $50 per attendee for groups of 5 or more (membership is additional for non-members).  To register with a corporate rate, please contact Christine Doucet at

Please be aware that tardy arrival to or early departure from any seminar or, in the case of a webinar an incomplete session as a result of unresolvable technical difficulties, will preclude the host institue IISA from issuing a CE certificate for the seminar.

Cancellation Policy:   Participant substitutions accepted up to 24 hours prior to webinar (substitute must be current member). IINB reserves the right to cancel the webinar due to unforeseen circumstances.

Best Practices for Virtual Sessions:
Please be advised that your image and voice may be captured and recorded during this virtual session for review purposes. Your participation in this virtual session is considered consent to be recorded as required by law.
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New members: IINB Membership Fee of $75 is applicable (membership expires May 31, 2024).  For assistance to renew or process a new membership, please contact