Advanced Investigating/Statement Taking - Webinar (IINB)
Date and Time: April 12, 2023 1:00 - 3:00 pm Atlantic
This is the registration page for IINB
members. Please register with your local Institute office for :
WEBINAR | BUILDING | TECHNICAL
and Statement Taking (2.0
Wonder what are
the stages of an Advanced investigative interview or statement taking? Would you like to
learn how to properly prepare and what approach should be
taken in conducting it?
Are you a telephone adjuster, field adjuster, examiner, or a
claim Manager? This Webinar is for you! In this session, you will learn how to
further improve your Interviewing/investigating and statement-taking
Checklists and templates are useful tools but
Interviewing and Statement Taking is a skill that requires practice .
1- Role of the Adjuster
2- Why take statements
Types of interviews
4- Interviews vs interrogation
5- Essential skills of
an effective interviewer
6- Steps of planning an interview
8- Nine important keys to establishing rapport
9- Five steps of
10- Six components to the cognitive interview technique
12- Open-ended and close-ended questions
14- Drawing our complete response
15- Clarifying questions
17- Guidelines to direct questions
18- Follow up
19- Seven key elements to becoming an effective listener
Obstacles to effective listening
21- Four areas a good interviewer must be
Learning Objective: Review
Interviewing and Statement Taking skills.
About the Presenter:
Walter Tingley, CIP
National Sales Executive
Crawford & Company ( Canada) Inc.
- 44 years claims experience. Telephone Adjuster,
Bodily Injury Adjuster, Auto Appraiser, Property Appraiser, Surety Bond
Adjuster, Commercial Property and Casualty Adjuster (Builders Risk (COC), Wrap
up Liability, General Liability, Products Liability, Environmental, Cargo,
Professional Liability, Transportation, Business Interruption), Catastrophe
Adjuster, Catastrophe Manager, Branch Manager, Regional Claims Manager
- IINS, Past Board member (10 years) and President.
- Current, National
Sales Executive, Crawford and Company.
- Current, CIAA executive / member
- Current, Chair of Nova Scotia Federation of Municipalities Group Insurance
- Current, Municipal Councillor for District 7, Lantz – Milford in
the Municipality of East Hants, NS.
- Current, Private Pilot.
Presentation: 1:00 p.m. - 3:00 p.m. Atlantic
Registration Deadline: April 11,
Participant substitutions accepted up to 24 hours prior to webinar
(substitute must be current member). IINB reserves the right to cancel the
webinar due to unforeseen circumstances.
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participation in this virtual session is considered consent to be recorded as
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