Seminars

  • How to Avoid Consumer Complaints from Insureds, the Do’s and Don’ts. – Lunch & Learn
    How to Avoid Consumer Complaints from Insureds, The Do’s and Don’t’s. – Lunch & Learn Did you know the Consumer Advocate of Insurance Office answers about 1200 questions, complaints, or problems yearly? Would you like to learn more on how to prevent complaints from consumers? Join us on August 24th and get constructive information from our Consumer Advocate of Insurance Michèle Pelletier! In this webinar you will learn: The role of a Consumer Advocate of Insurance The most recent trend and c ...

  • Comment éviter les plaintes des consommateurs des assurés, les choses à faire et à ne pas faire.
    Comment éviter les plaintes des consommateurs Choses à faire et à ne pas faire. - "Lunch & Learn" Saviez-vous que le bureau du défenseur des consommateurs d' assurances répond à environ 1 200 questions, plaintes ou problèmes par an? Souhaitez-vous en savoir plus sur la manière d'éviter les plaintes des consommateurs?Joignez-vous a nous le 30 Août et obtenez des informations constructives de la part de notre défenseur des consommateurs des assurances - Michèle Pelletier! Dans ce webinaire vou ...

  • Being an Effective Team Player
    Being an Effective Team player Webinar Leader: Stephen Franklin Our ability to work well with co-workers is becoming increasingly more important.  Inter-personal skills and our ability to communicate, coordinate and cooperate are essential to career success. What are the essentials to working well with others? Over 26 years of working with companies, teams and individuals; Stephen have identified 7 core competencies. A lack in any of these creates distraction or disruption and compromises the ab ...

  • Insurance Licensing & Compliance Processes with the Financial and Consumer Services Commission -FCNB
    Insurance Licensing & Compliance Processes with the Financial and Consumer Services Commission -FCNB Please join Catherine Haines and Sarah Butler as they review the FCNB’s licensing process and portal, provide best practices on how to avoid delays in obtaining your insurance licence, and what to expect during a compliance visit or a compliance review.   In this webinar you will learn: What does the Financial and Consumer Services Commission do? Best practices on using the FCNB Licensing Por ...

  • The Keys to High Powered Staff Meetings
    The Keys to High Powered Staff Meetings Webinar Leader: Stephen Franklin Meetings are plentiful in the Insurance Industry, and they are critical to our success. But many professionals name the meetings they attend as a major time-waster. This indicates meetings that are improperly run. In this session we look at the critical role meetings play and the value that well-run meetings provide to our over-all success. You will also learn how to lead meetings that energize, engage and mobilize staff.  ...

  • Dealing with Worplace Negativity
    Dealing with Worplace Negativity Webinar Leader: Stephen Franklin Negativity is a major issue and a problem in many Insurance workplaces. Griping, complaining, bad mouthing (about company, customers, management, co-workers, etc.), a pessimistic response to new ideas… these are all forms of negativity; and their impact is significant. Reduced productivity and poor performance almost always accompany an increase in negative conversation and behavior. Workplace morale is affected, along with co-wor ...

  • Customer Service Tune-Up - Webinar (Atlantic)
    Did you know that it takes 3 years to break even on each new policy written by your office? It’s true! Insurance customers are not only interested in the policies you offer, they demand a positive customer experience. Customer retention is the lifeblood of an insurance agency or brokerage, so each person, from the receptionist to the CEO, and everyone in between, must strive to provide a superior customer experience for each and every client, each and every day. OBJECTIVES: > Discuss the crit ...

  • Managing Mental Health as an - Insurance Professional
    Managing Mental Health as an Insurance Professional Webinar Leader: Stephen Franklin Mental Health is defined as a person’s condition with regards to their psychological, mental and emotional well-being.  Positive mental health is further defined by criteria or characteristics such as those put forth by the Canadian Mental Health Association. The unprecedented circumstances of the last year and a half have created unusual levels of personal stress, with significant amounts of volatility, uncerta ...

  • Closing the Sale; Effective Techniques - Webinar (Atlantic)
    Are you are new to the industry and have limited knowledge of specific sales techniques needed to effectively service clients? Do you understand the importance of cross-selling and up-selling? During this valuable session you will be given an overview of the “insurance sales professional” role as well as certain characteristic traits that a sales professional possesses. Through numerous examples using both personal lines and commercial lines insurance, you will be led through the progress of a s ...

  • Residential Plumbing & Heating: An Insurance Perspective - Webinar (Atlantic)
    As a dwelling ages, so do the plumbing and electrical systems. Many insurers will not provide or renew coverage on older dwellings unless these critical components are updated. OBJECTIVES: ~ Learn about residential plumbing and electrical systems and related insurance concerns ~ Discuss galvanized plumbing, sump pumps and back-up valves ~ Find out about aluminum wiring; knob & tube wiring; and 60-amp electrical panels ~ Gain the knowledge and skills needed to perform front line underwriting ...