C112: Practical Issues in Claims Management
Please note that the final examination for this course is a
computer-based exam.
Practical Issues in Claims Management is
the third course in the Claims Professional Series. It widens your perspective to
the managing of the claims function. The various aspects of the claims manager’s
role are explored. Managerial skills relating to communication, cooperation,
and problem solving are examined. The processes, procedures,
controls, and measures used in claims work are explored from a broad
administrative context. In Practical Issues in Claims
Management, you will learn management considerations regarding
reserving practices, claims audits, recoveries, the litigation process
(including class action suits), catastrophe claims management, and the impact of
privacy laws on the claims handler's role and the claims department's operation.
Course Note: Before you take C112: Practical
Issues in Claims Management, we recommend that you have taken the
following courses: C11:
Principles and Practice of Insurance, C12:
Insurance on Property,
C13: Insurance Against Liability—Part 1,
C14: Automobile Insurance—Part 1, C110:
Essentials of Loss Adjusting, and C111:
Advanced Loss Adjusting.
Course Outline
- The Claims Department and the Insurer: An
Overview
- Processes and Procedures
- Controls and Measurements
- Reserving
- Recoveries
- The Litigation Process
- Catastrophe Claims Management
- Claims Department Audits
- Privacy Laws
- Leadership Skills
Who Should Register All insurance courses offered by
The Insurance Institute are designed for individuals who want to attain a highly recognized
and respected professional designation in the p&c industry. The professional
designation Chartered Insurance Professional (CIP) is recognized across Canada
and elsewhere around the world as the benchmark of insurance
professionalism.
Practical Issues in Claims Management is for
industry professionals, including brokers and agents, underwriters
and adjusters,
who want a comprehensive p&c education and the skills and knowledge required
to advance their
careers.
Course Offerings
The following are the courses, by methodology, that are being offered by the institute.
Instructor Led
Self-Directed