Exceptional Customer Skills for the Insurance Professional


MB [Map]
Date and Time: May 02, 2019 11 a.m. - 12 p.m. CST


This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between.  And we look at the most important aspect of Customer Service, dealing with angry, difficult customers.

Seminar Topics Include:

  • Defining Customer Service in the Insurance Industry
  • The Key Components of effective Customer Service
  • Techniques for dealing with angry/difficult customers

Presenter: Stephen P. Franklin has been delivering Customer Service seminars for 20 years, and he has worked extensively with Insurance Institutes and Insurance Brokers Associations giving Insurance Professionals tools to be more successful.   

Registration:    10:45 a.m. CST
Presentation:   11:00 - 12:00 p.m. CST

CE Credits:  1 CE Hour - General and Adjuster (ICM Course ID # 31704)
Please be aware that tardy arrival to or early departure from any seminar or, in the case of a webinar an incomplete session as a result of unresolvable technical difficulties, will preclude IIMB from issuing a CE certificate for the seminar.

Link to Webinar: Prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. Your computer must be compatible with our Webinar technology.

System Requirements: Our Webinar platform is the latest version of Adobe Connect. It no longer supports Internet Explorer 7 or 8. Those using Chrome, Safari, and Internet Explorer 9 will not be prevented from entering the virtual classroom but may encounter issues related to connectivity. For an optimal webinar experience, guests are advised to use Firefox or Internet Explorer 10.

IMPORTANT: You will need AUDIO on your computer in order to participate in this session. Please make sure you have tested your system prior to attending.

Test Your System: To test your computer to ensure you meet the technical requirements in order to participate, please go to the following link: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

No refunds issued, with the exception of an incomplete session as a result of unresolvable technical difficulties. Substitution of another person is acceptable - please notify us of such changes so CE records can be adjusted appropriately.
IIMB reserves the right to cancel this webinar due to unforeseen extenuating circumstances - in such an event, all fees will be refunded.


Pricing for this seminar varies based on your membership. Prices exclude tax

Fee Description Amount
Graduates $45.00
Members $50.00
Boardroom (Up to 10 participants) $210.00
Non Members (+ $80 membership at checkout) $50.00