IIM Presents Jeff Mowatt's Influence with Ease® Seminars

Millennium Library (Anhang Room)

2nd Floor - 251 Donald Street, Winnipeg, MB, R3C 3P5 [Map]
Date and Time: April 17, 2019 8:30 a.m. - 4:30 p.m.

Jeff Mowatt, BComm, CSP, HoF, is an author, service authority and Hall of Fame speaker. A leading authority in his field, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 coaching tools. His Influence with Ease® column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himself as a 25 year customer service strategist, black belt martial artist, and business owner. Get ready to laugh and learn with Jeff as he shares subtle ways to Influence with Ease.


Avoiding Round One - Gaining cooperation with difficult people
Registration 8:30 - 9:00 a.m.  /  Seminar 9:00 - 12:00 p.m.  /  3 CE Credits - ICM #31658

Someone once said that life would be easy – if it wasn’t for the people! Imagine how much less-stressed you could be at work without having to deal with people issues. Consider how morale would improve if you could consistently diffuse problem personalities. Think of the impact on your personal life if you could resolve conflicts with employees, customers, and family members without creating hard feelings.

This isn’t just wishful thinking. These are skills you’ll develop in this module of the Influence with Ease® series, with Jeff Mowatt. You will learn how to:

- Deal effectively with the most difficult person in your life
Put an end to a ridiculous argument with 3 little words
Address problem behaviours without being confrontational
Earn the respect you deserve from overly aggressive people
- Express anger appropriately when you’re not taken seriously
Lengthen your fuse when it comes to tolerating "difficult" people
Persuade others when they won’t listen to reason (Bonus: it doesn’t involve nagging)

Jeff uses terrific stories to illustrate the funny and frustrating aspects human interaction. It’s entertaining, engaging, and real – a great environment for learning.

Avoiding Round One may not be for everyone. It’s only relevant for those people who have to interact with other humans!


Managing Multiple Priorities - Juggling work priorities while still having a life
Registration 1:00 - 1:30 p.m.  /  Seminar 1:30 - 4:30 p.m.  / 
3 CE Credits - ICM #31659

It seems there's never enough time in the day. There are often so many competing demands and interruptions in life that it’s easy to become busy - but not necessarily productive. Consequently, as Jeff puts it, "By merely reacting to day-to-day crises and demands we can find ourselves making a decent living, but not having much of a life."

The solution is not time management per se; it's priority management. In other words, it's more important to work effectively on the right things than it is to work efficiently on the wrong things. Your influence - be it at work, in your relationships, or even with your health - is dramatically impacted by your ability to manage multiple priorities.

These are skills that you'll develop in this module of Jeff Mowatt’s Influence with Ease® series:

- Optimize your energy to support your greatest priorities in life.
- Prioritize tasks in a way that's more congruent with corporate objectives
Use a simple organizing concept that require less maintenance and provides greater flexibility when setting priorities.
Remain focused and on-task despite numerous 'urgent' interruptions
Overcome common myths that make it difficult to meet deadlines.
Juggle several tasks at work and at home without feeling overwhelmed
Generate the physical and mental energy you need to support your priorities.
Maintain a healthy balance in juggling your work and personal life

Take advantage of these tips to optimize your use of time, energy, and organization resources. In the real world, you can’t control all of life’s crises and interruptions. Fortunately, with these easy to apply strategies you can enjoy a greater sense of control, feel re-energized, and gain ground.


Half day session                              $215 + $10.75 GST = $225.75
Full day session (includes lunch)    $344 + $17.20 GST = $361.20


IIM members select one of:       Morning         Afternoon      Full day

Non-members are welcome!  To register, please 
contact the IIM office by email or phone at 204-956-1702.