Seminars

  • IIM Presents Jeff Mowatt's Influence with Ease® Seminars
    Jeff Mowatt , BComm, CSP, HoF, is an author, service authority and Hall of Fame speaker. A leading authority in his field, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 coaching tools. His Influence with Ease® column has been syndicated and featured in over 200 business publications. Jeff has exercised influence himsel ...

  • Exceptional Customer Skills for the Insurance Professional
    WEBINAR | BUILDING | TECHNICAL This webinar looks at what Customer Service means to the Insurance Industry and how it can mean different things depending on what service we provide to the customer; from the purchase of the policy to the final decision and resolution of the claim; and everything in between. And we look at the most important aspect of Customer Service, dealing with angry, difficult customers. Seminar Topics Include: Defining Customer Service in the Insurance Industry The Key Compo ...