The CIP Society has been publishing a quarterly column on professional ethics in industry trade magazines since 2007. These columns are intended to engage our members and the insurance community in the practice of ethical thinking and decision-making. Given the timelessness of many of these ethical dilemmas, we archive the articles here for your reference, and encourage you to watch for future articles in Canadian Underwriter.
Search here for previous columns: 2016 | 2015 | 2014 | 2013 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007
November 2017 - "Rude Awakening" [PDF, 521 KB]
The claims process can be
a tense time for insurance
professionals involved, with
things sometimes getting
testy. Should criticism of a
claims adjuster be included
in an email between a
broker and insurer, one in
which both the adjuster and
customer are also copied,
then steps need to be taken
to correct any wrongs done.
August 2017 - "Here Comes Trouble" [PDF, 532 KB]
The quick fix of terminating a producer suspected of unethical behaviour by simply cutting a cheque could have some lingering effects. Litigation costs and unpleasantness may be avoided, but what if the producer simply moves on to a new job and continues with the same questionable behaviour? What must a brokerage do to meet its obligations to its customers, its industry and regulators?
May 2017 - "Reaching Out" [PDF, 395 KB]
Suppose a change in regulation affects many of a broker’s clients. How much effort should brokers expend on notifying insureds of potential coverage gaps?
February 2017 - "Clouding the Issue" [PDF, 463 KB]
What if information about a specific claim, stored in the cloud as part of a company’s new cloud-based system, goes missing? What are the ethical responsibilities of the company, the claims adjuster, the manager and other employees who may have handled the file in the past?