Paul Féron, FCIP, CRM

Senior Vice President, Ontario and Manitoba, ClaimsPro

Paul is a well-respected leader, whose integrity, forward thinking and positive attitude have garnered him the respect of his peers in the industry and beyond.

Paul is a fully licensed adjuster specializing in personal injury claims, accident benefit claims and mediations. Paul has been with ClaimsPro since 1998 in a variety of roles, including Branch Manager, Vice President of Ontario, and is now Senior Vice President for Ontario and Manitoba. In this role, he oversees 29 offices with more than 280 adjusters and staff. The company has grown impressively during his tenure both on a provincial and national level.

He attended Western University in London, and holds both the Fellow Chartered Insurance Professional (FCIP) and the Certified Risk Manager (CRM) industry designations.

Paul’s approach to leadership and keeping his team motivated is defined by clear and regular communication, which helps keep the team focused and aligned on goals. Paul also leads by example. “I can attest that Paul will help wherever he can to make sure that policyholders, brokers and risk managers are helped through the claims process,” says one of his nominators. He has the respect of everyone around him and has created a culture of support, where the team performs at a high level out of respect for his leadership.

Paul has been an active member of the adjuster and wider P&C communities, volunteering his time with the Ontario Independent Adjusters Association and the Insurance Institute of Ontario (IIC) over the years, and residing as President in 2001 and 2006 respectively. In addition to leading the IIO’s Governing Council, Paul has served as the Insurance Institute of Canada’s Regional Vice Chair for Ontario and represented the province at the national Executive Committee, national Board of Governors and Annual Meetings. “Always the consummate leader and professional, Paul enthusiastically embraced these responsibilities and fulfilled each one with great pride and professionalism for the Institute, regardless of the impact on his own calendar and personal time,” writes a supporter.

Although Paul is very committed to the industry, he values family and community first and commits his time to Habitat for Humanity Heartland Ontario, an affiliate of Habitat for Humanity Canada. This Southwestern Ontario organization makes a true difference by securing safe and affordable homes for those who many not otherwise qualify for home ownership. Paul began volunteering in 2014 as a member the organization’s Family Selection and Support Committee. This has been described as the most “feet on the ground” volunteer position, with a commitment of five years. He later joined the Board of Directors, and has been a member of the Executive and Risk Committees, providing guidance and direction to the board and the organization. In May of this year, Paul became the Chair of the Board of Governors.

“Paul is an excellent example of strong leadership and advocacy in and for the insurance industry,” writes another supporter. “He is humble and encouraging of others and always has a smile and warm word for everyone. To have such a long-term ambassador for the industry and an excellent example of a great leader rolled into one person is rare.”

It is an honour for the CIP Society to recognize Paul Féron as an Established Leader in 2018.