Kyle Case, FCIP, CRM

BI Claims Representative, The Co-operators

Kyle has a positive and enthusiastic energy that is contagious. As a leader, he is innovative in his problem-solving, and generous with his time and effort. “Kyle does not sit back on the sidelines,” writes a supporter. “He is a great example of selfless humble leadership. He bestows confidence in those working with him.”

Kyle started his career with Co-operators General Insurance Co. in 2009, as a Property Claims Representative. During his time on various Major Events Teams he worked long days, sometimes up to 13 in a row, helping in the aftermath of the Regina wind and hail storm (2010); Edmonton Slave Lake fires (2011); the Goderich tornado (2011); and the Toronto flooding (2013). During the ice storm in Southwestern Ontario on Christmas Eve in 2013, Kyle spent the night attending to 36 afterhours calls to reassure clients.

In 2014, Kyle switched to the Bodily Injury Department having already done a great deal of research about his new role. His excitement about the work rubs off on his team, and his ability to establish excellent relationship with clients and injured claimants impresses everyone around him. “Kyle is a genuine human being and that comes across clearly to all who meet him,” writes another supporter. “He is truly interested in everyone’s story. He is always respectful and compassionate. It is clear that people feel they can trust him.”

At Co-operators, Kyle is a mentor to several new employees in the BI and other departments. Staff members interested in BI often job shadow with Kyle to see what a day in the life of a BI adjuster looks like. Kyle has also been a technical advisor for new staff on the property side, developing training schedules and helping with technical interpretations of policies.

Kyle completed the Business Insurance Program at Fanshawe College, with a 3.88 GPA, and completed his Chartered Insurance Professional designation in 2007, followed by his Fellowship Chartered Insurance Professional designation in 2012.

Kyles has been an active volunteer in various aspects of the insurance industry. He has been involved with the Ontario Insurance Adjusters Association (OIAA) – London Chapter since taking on the role of Director in 2010, later President in 2014, and recently served as chapter delegate.

He is currently the Secretary for the OIAA, which sets him on the path for the next five years to become President. He has been a Director on the Insurance Institute of Ontario (IIO) – Southwestern Chapter council since June 2015, and is involved as a subject matter expert with the IIO’s Adjuster Training Project, designing a new course, “Understanding Liability Claims Investigations.”

Since 2017, Kyle has taught at Fanshawe College in both the Business Insurance diploma program and the Insurance & Risk Management graduate certificate program. “He is creative in his approach to the material,” writes a supporter, “and brings with him the wealth of experience and relevant, current examples of coverages and claims garnered from his own career in claims. His untiring dedication to his teaching role is evident in his student’s results.”

Outside of the industry, Kyle’s giving and caring nature means he is inherently drawn to a number of initiatives within his community. He was recently on the board of directors for the Rotary Satellite Club of London. In 2016, Kyle participated in The World University Service of Canada through their Programs Uniterra and Leave for Change, an opportunity that saw Kyle spend three weeks in Ho Chi Minh City, Vietnam, working specifically to develop a plan for alumni relationship management at a local college.

“Kyle is always willing to help in any capacity that he can,” writes a supporter. “He takes a real leadership role in every activity. He is organized and thorough and sees the project to the end. Kyle is well respected and well known in the industry and is not afraid of any challenge.”

It is an honour for the CIP Society to recognize Kyle Case as an Emerging Leader in 2018.