C112: Practical Issues in Claims Management


Please note that the final examination for this course is a computer-based exam.

Practical Issues in Claims Management is the third course in the Claims Professional Series. It widens your perspective to the managing of the claims function. The various aspects of the claims manager’s role are explored. Managerial skills relating to communication, cooperation, and problem solving are examined. The processes, procedures, controls, and measures used in claims work are explored from a broad administrative context. In Practical Issues in Claims Management, you will learn management considerations regarding reserving practices, claims audits, recoveries, the litigation process (including class action suits), catastrophe claims management, and the impact of privacy laws on the claims handler's role and the claims department's operation.

Course Note: Before you take C112: Practical Issues in Claims Management, we recommend that you have taken the following courses: C11: Principles and Practice of Insurance, C12: Insurance on Property, C13: Insurance Against Liability—Part 1, C14: Automobile Insurance—Part 1, C110: Essentials of Loss Adjusting, and C111: Advanced Loss Adjusting.

Course Outline

  • The Claims Department and the Insurer: An Overview
  • Processes and Procedures
  • Controls and Measurements
  • Reserving
  • Recoveries
  • The Litigation Process
  • Catastrophe Claims Management
  • Claims Department Audits
  • Privacy Laws
  • Leadership Skills

Who Should Register

All insurance courses offered by The Insurance Institute are designed for individuals who want to attain a highly recognized and respected professional designation in the p&c industry. The professional designation Chartered Insurance Professional (CIP) is recognized across Canada and elsewhere around the world as the benchmark of insurance professionalism.

Practical Issues in Claims Management is for industry professionals, including brokers and agents, underwriters and adjusters, who want a comprehensive p&c education and the skills and knowledge required to advance their careers.