C110: Essentials of Loss Adjusting


Focused knowledge of insurance and professional conduct within the claims domain forms the core of Essentials of Loss Adjusting. Soft skills and knowledge required to handle claims are blended in the curriculum to improve fundamental insurance claims-handling techniques. You will learn about managing relationships in order to gather critical information in the claims-handling process. Essentials of Loss Adjusting provides a step-by-step process to policy analysis for coverage evaluations. You will also learn the fundamentals of investigation, evaluation, negotiation, and settlement within the claims process. Specific introductory claims knowledge will be covered in the context of automobile, property, and liability claims.

Course Note: Before you take C110: Essentials of Loss Adjusting, we recommend that you have taken the following courses: C11: Principles and Practice of Insurance, C12: Insurance on Property, C13: Insurance Against Liability—Part 1, and C14: Automobile Insurance—Part 1.

Course Outline

  • Claims and the Law
  • The Claims Environment
  • Policy Contract Analysis
  • Communication Skills for Loss Adjusters
  • First Notice of Loss
  • Loss Investigation
  • Evaluation and Negotiation
  • Claims Settlement
  • Automobile Physical Damage Claims
  • Residential Property Claims
  • Liability Claims

  • Who Should Register

    All insurance courses offered by The Insurance Institute are designed for individuals who want to attain a highly recognized and respected professional designation in the p&c industry. The professional designation Chartered Insurance Professional (CIP) is recognized across Canada and elsewhere around the world as the benchmark of insurance professionalism.

    Essentials of Loss Adjusting is for industry professionals, including brokers and agents,underwriters and adjusters, who want a comprehensive p&c education and the skills and knowledge required to advance their careers.