Virtually Proctored Computer-based Examinations
Virtually proctored exams allow you to take your exam from home, office or any other location. You will have to confirm your identity and will be monitored by a qualified proctor through your webcam while you take your exam. To take a virtually proctored exam, once you register for your exam/course through the Institute, you have to book the time you wish to write your exam, and make sure you have the required system specifications to allow for virtual proctoring.
Virtual proctoring works by a live virtual proctor observing you taking your exam through your webcam. They will also help you troubleshoot any technical issues if necessary. Your entire session will be recorded, and any unusual behaviour will be flagged. You are expected to abide by all the examination rules and regulations during the examination.
Before your exam day, you will have the opportunity to test your computer to ensure it meets the necessary specifications. You will need to install some software and ensure you have the appropriate browser. This is highly recommended so you can avoid any surprises on exam day.
On the day of the exam, you will need to go through a series of steps to set up your computer for virtual proctoring. You will be required to download and install proctoring system applications and to grant the proctor access to your webcam and microphone.
The Insurance Institute of Canada has an agreement with the third-party proctoring service provider regarding protecting the privacy of the recordings, and other personal information.
You should schedule your virtually proctored exam immediately after registration. Exam sittings start at various times during the day, 7 days a week, subject to proctor availability. The booking time is a 24-hour clock, so ensure you select the correct time you intend to write at. For instance, if you want to write at 2 pm, select 1400 hrs. Seats are booked on a first-come, first-serve basis.
Once you receive your booking e-mail, click here to schedule your exam.
Select the exam you want to book. Select Remote Proctoring and book a date and time that works for you. Once you’ve booked your exam, you will receive an “Exam Booking Confirmation” email. Make sure to save this email.
To write the exam in a virtually proctored environment, you will need:
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Laptop or personal computer (no mobile devices or tablets)
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Microphone and camera (headset mics are not permitted)
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An internet connection with at least 1Mbps upload & 1.5Mbps download speed. Test your speed here
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Chrome or Firefox browser
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Flash
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Ability to download and install software on the computer
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Verify that can:
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Download and install the ProctorU’s browser extension application.
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Check that your camera, microphone, Flash, Operating System (OS) and Bandwidth are good. Test Your Equipment - login in and find the test link at the bottom of the page. Make sure your camera and microphone are set to the camera and microphone you plan to use for the session. Note, that you cannot use a headset during the exam.
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Please ensure you disconnect your computer from virtual connections or VPN to take the exam.
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Enable Flash (if not already installed or enabled) by following these steps:
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Chrome:
- To the left of the web address, click Lock or Info.
- At the bottom, click Site Settings.
- In the new tab, to the right of "Flash," click the Down arrow and Allow.
- Go back to the site and reload the page.
Watch the video for help on testing your equipment for virtual proctoring using Chrome:
Firefox:
- In your Firefox browser, type "about:addons" in the address bar and press enter
- On the addons page, locate Shockwave Flash (Adobe Flash Player) and select "Always Activate" from the dropdown menu.
- Close the Addons tab and refresh your page to finalize enabling Flash.
Test your equipment for virtual proctoring using FireFox
Technical Issues
Once you’ve started your exam, you will have access to ProctorU’s live technicians. The live technicians should be your first point of contact if technical issues occur. To access ProctorU’s technicians, click on the owl icon at the top right of your screen and click ‘help’. You will be directed to fill out an online form and will be connected to a technician. Please be patient as this can take several minutes. Don’t worry about the wait, your exam will not start until you complete the setup steps and start the exam yourself.
If your issue cannot be resolved by ProctorU support, email exams@insuranceinstitute.ca and provide the following:
- The name of the ProctorU technician you spoke to by direct chat or phone
- The time you contacted the technician
- Your Member ID
- Details of the Incident
- An alternate date & time for re-booking
- A screenshot of your full computer desktop including the date and time on your computer
Note: You must provide the Insurance Institute with the above after any technical issues occur that cannot be resolved by ProctorU support, otherwise you will be considered absent.
Exam Scheduling
If you need help with your exam scheduling or rebooking, contact:
Member Services: 1-866-362-8585 (option 1) or iicmail@insuranceinstitute.ca
Monday to Friday, 8 a.m. to 7 p.m. EST, or
Examinations Department: 416-865-2260 or 1-866-362-8585 (option 7) or exams@insuranceinstitute.ca
Monday to Friday 7.30 a.m. to 5.30 p.m. EST