Virtual proctoring works by a live virtual proctor observing you taking your exam through your webcam. They will also help you troubleshoot any technical issues if necessary. Your entire session will be recorded, and any unusual behaviour will be flagged. You are expected to abide by all the examination rules and regulations during the examination.
Before your exam day, you will have the opportunity to test your computer to ensure it meets the necessary specifications. You will need to install some software and ensure you have the appropriate browser. Some work or personal laptops, such as Chromebooks, do not allow the installation of software so it is highly recommended that you have a machine that allows you to download software to avoid any surprises on exam day.
On the day of the exam, you will need to go through a series of steps to set up your computer for virtual proctoring. You will be required to download and install proctoring system applications and to grant the proctor access to your webcam and microphone.
The Insurance Institute of Canada has an agreement with the third-party proctoring service provider regarding protecting the privacy of the recordings, and other personal information.
1. Log in to IIC Exam portal 10 minutes before your scheduled appointment and click “Launch” when the countdown timer reaches 0:00:00. You will require the following to access the exam:
- IIC member ID and Password
- Name of the exam you are writing
2. Pre-checks: If you don’t already have the ProctorU extension, you’ll be prompted to download it. You’ll be required to accept exam guidelines and terms of service. The browser will prompt you to share your screen, a required part of being proctored online. You’ll be automatically guided through a series of equipment checks to make sure your system meets minimum requirements.
3. Photos & Authentication: You’ll take a photo of yourself as well as your government authorized photo I.D. (i.e. Passport, Driver’s license) for identity verification purposes.
4. Chatbox download: You will be prompted to download and run a LogMeIn Rescue applet file that will bring up a chat box allowing you to text with your proctor. If prompted, be sure to click “open” or “allow” to give the file permission to run. When the chat box says “waiting,” it means that you are in the queue waiting for your proctor. TIP: If your status shows “waiting,” do not re-download the applet file as that will put you back at the end of the queue.
5. Proctor Connection & Confirmations: Your proctor will greet you and confirm that you passed your identity verification steps. You’ll review the exam rules with your proctor and they’ll ask to see any permitted resources that you are allowed you to use during your exam.
6. Remote System Check: Your proctor will ask to take remote control of your mouse and keyboard via the LogMeIn Rescue applet in order to make sure no unpermitted programs are running. You will be able to see everything that your proctor is doing during this step, and it is impossible for them to access any files without your knowledge.
7. Camera Pan: Your proctor will ask you to show the four walls of your room as well as your desk space via your webcam. You may or may not also be asked to show your computer monitor. Your proctor will make sure your cell phone is out of reach.
8. Take Your Exam: Your proctor will release control of your computer and you’ll begin your exam when you’re ready.
NOTE: Your webcam view and your screen will be recorded through the duration of your exam.
Steps to take when you’ve completed your exam:
1. Alert the proctor when finished BEFORE submitting: Prior to submitting your exam, let your proctor know through the chat box that you’re finished. They will oversee the submission process.
2. Log out of your exam site and browser: Your proctor must observe you log out of the exam website and close out of all browser tabs.
3. Close out of ProctorU chat box: This will end your session with ProctorU. Once the chat box closes, you’ll be invited to complete a customer satisfaction survey.
4. You’re done! Enjoy your day!
You should schedule your virtually proctored exam immediately after registration. Exam sittings start at various times during the day, 7 days a week, subject to proctor availability. The booking time is a 24-hour clock, so ensure you select the correct time you intend to write at. For instance, if you want to write at 2 pm, select 1400 hrs. Seats are booked on a first-come, first-serve basis.
Once you receive your booking e-mail, click here to schedule your exam and follow the instructions below:
1. Select the exam you want to book.
2. Select your preferred exam format:
For In-person Proctored select Location tab,
For Virtually Proctored select Online Proctoring tab
3. Select a location, date and time that works for you.
Once you’ve booked your exam, you will receive an “Exam Booking Confirmation” email. Make sure to save this email. This information is also accessible in your exam portal.
If you do not schedule your exam 24 hour before the exam session ends, you will be required to enrol into Continued Tuition and retake the course.
Reschedule
You can reschedule your virtual proctored exam booking to another date/time up to 24-hours prior to your scheduled exam at no cost, if space permits.
Log in to the exam portal, then click on ‘Exam Details’ then ‘Reschedule my Booking’.
A $100 rescheduling fee will apply to reschedule your exam within the in-person exam format less than 24 hours prior to your appointment. Note that your original booking is immediately withdrawn when you chose to reschedule your exam.
Change Exam Format
You can change your exam format from In-person to Virtually proctored (Online proctoring) or vice versa 24 hours prior to your scheduled exam at no cost by logging into the exam portal. Click on “Exam Details” than “Change my Exam Format”.
Seating availability will be limited for in-person exams. Note that the original booking is immediately withdrawn when you choose to change your exam format. A $100 rescheduling fee will apply to change your exam format less than 24 hours prior to your scheduled exam.
No Shows
If you fail to show up for your exam, you will be marked as absent and will be required to retake the course (tuition and exam). Note that the course and exam fees are non-refundable. Examinations can only be deferred for medical, work related or bereavement reasons with supporting documentation provided. Please review our Examinations Absence and Deferrals policy.
To write the exam in a virtually proctored environment, you will need:
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Personal laptop or computer with an ability to download software (no mobile devices, Chromebooks or tablets, Inactive Version of Windows and Test Builds/ Test Mode)
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Microphone and camera (headset mics are not permitted)
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An internet connection with at least 1Mbps upload & 1.5Mbps download speed. Test your speed here
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Use the best internet connection possible. A connection failure or interruption can interfere with or even end your exam session. Take these steps to avoid disconnection:
- Use a wired internet connection rather than WiFi, if possible.
- If using WiFi, ask that other household members do not use the internet during your exam.
- Disconnect any VPNs if you have them; ProctorU virtual proctoring service does not work with VPN connections.
Verify that you can:
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Access the exam portal.
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Test Your Equipment - login and find the test link at the bottom of the page. Make sure your camera and microphone are set to the camera and microphone you plan to use for the session. Note, that you cannot use a headset during the exam. We encourage you to test your system well in advance of your exam and again approximately 4-hours before your scheduled exam time.
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Install applications on your system. The ProctorU browser extension should have been installed during the system test. On exam day, you will be required to install a small application to complete the connection to your proctor.
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Watch the video for help on testing your equipment for virtual proctoring using Chrome:
How to test your equipment for virtual proctoring using FireFox:
We recommend you use a personal computer to take the exam. If you must use a work computer, below are some additional configuration recommendations to reduce the risk of technical issues. You may also need to contact your organization’s IT support representative in advance of your exam day to make some of these changes.
• Disable any applicable browser or internet firewall settings.
• Make sure that you are not connected to a Virtual Private Network (VPN) and that desktop sharing or remote desktop applications are closed and disabled.
• Ensure that you are not using a web browser with proprietary security settings established by your company.
• Disable notifications (emails, meeting requests, etc.) on your email account before initiating the check-in process.
• Disable any applicable software designed to record or monitor your screen.
• Disable any content filters that may interfere with the launch of the exam.
• Ensure that you have the appropriate user rights on your computer that are needed to download and install applications
Once you’ve started your exam setup process, you will have access to ProctorU’s live technicians. The live technicians should be your first point of contact if technical issues occur. To access ProctorU’s technicians, click on the owl icon at the top right of your screen and click ‘help’. You will be directed to fill out an online form and will be connected to a technician. Please be patient as this can take several minutes. Don’t worry about the wait, your exam will not start until you complete the setup steps and start the exam yourself.
If you lose internet connection during the connection process and your session time expires, please contact IIC Member Services. We will try to reschedule your exam in the current session
If you have technical issues or are unable to complete the setup process, contact Member Services and we will reschedule you.
Member Services: 1-866-362-8585 or iicmail@insuranceinstitute.ca
Monday to Friday, 8 a.m. to 7 p.m. EST