As an overarching principle, all students must abide by the Insurance Institute of Canada’s (IIC’s) Academic Integrity Policy. Academic integrity refers to principles of honesty and ethical conduct that apply to academic activities including examinations.

Students are required to follow all examination directives provided in writing by the Institute and verbally by personnel administering the examination, including Institute staff and proctors.

The following requirements apply to all students/candidates writing Institute examinations.

1. EXAMINATION ELIGIBILITY REQUIREMENTS

1.1. Students must be members in good standing of a local Insurance Institute (membership paid in full) to register for an Institute examination and obtain their results.
1.2. Students will be permitted to write examinations only for courses/exams in which they have registered with The Insurance Institute of Canada and at the date and time scheduled.
1.3. Students are responsible for ensuring they are registered for and receive the correct examination.
1.4. Students can write only one examination per course, per session. Students who fail an examination cannot rewrite in the same session.
1.5. Students must present original, valid (non-expired) government-issued photo identification (passport, Canadian driver’s licence, Canadian health card, Canadian Permanent Resident card) for identity verification before they can write their exam. Digital copies or photocopies are not permitted. Students without original, valid government-issued photo identification will not be permitted to write their examination and will be required to reschedule. A rescheduling fee of $100 will apply.
1.6. The name on the government-issued photo identification must match the name the student used to register for the course/examination (the name in the Insurance Institute Member account), otherwise the student will not be permitted to write the examination and will be required to reschedule. A rescheduling fee of $100 will apply.

The following rules are intended to ensure that all students are given an equal opportunity to demonstrate their knowledge of exam content. IIC maintains strict examination security before, during and after the examination. All examination materials are protected by copyright and property rights law.

Students will be presented with the Examination Rules at the start of the examination. Students must read and agree to the Examination Rules before starting the examination.

2. RULES FOR IN-PERSON AND VIRTUALLY PROCTORED EXAMINATIONS

2.1. Only the student registered for the examination is allowed to take the examination.
2.2. Students are prohibited from accessing books, notes, cell phones, or electronic devices such as smart watches, tablets, headphones, or any technology that can be used to transmit information during the examination including during the break.
2.3. Students may not record or copy examination content including copying and pasting, taking screen shots, photos, or recordings of questions and answers.
2.4. Students are prohibited from sharing information about the content of the examination with anyone including other IIC students, colleagues, employers, family members, friends, etc. This includes talking about the examination before, during or after the examination, and copying, sharing, or posting examination content online or in person.
2.5. Students may not use any tools other than those provided within the examination interface. The examination interface includes a section where students can type their notes and access an online calculator during the examination.
2.6. Students may not communicate either verbally or non-verbally with anyone other than authorized personnel (such as the proctor) during the examination.
2.7. Students are prohibited from hiding, placing, or arranging to hide or place any prohibited material that may be accessed by themselves or others during an examination.
2.8. Students may not read or attempt to read or copy any information from any other person.
2.9. Students may not consume food or drinks in the vicinity of the examination or access food or drinks.
2.10. Students must remove any hats, watches, sunglasses, and non-religious head coverings and place them out of reach.
2.11. Students may not leave the examination area without permission from the proctor.
2.12. Students are not permitted to be rude, discourteous, or behave unprofessionally with the proctor.
2.13. Students must comply with proctor instructions or warnings.

3. RULES FOR IN-PERSON PROCTORED EXAMINATIONS ONLY

3.1. Students must arrive in the examination room no later than 15 minutes before the scheduled examination start time.
3.2. Students who arrive less than 30 minutes after the exam start time will be able to write their examination with no additional time given. Students who arrive 30 minutes or more after the exam start time may not write the examination. They will be marked as absent and will be required to retake the course.
3.3. Students may not leave the examination room within the first 30 minutes of the exam.
3.4. Students must turn off their cell phones, smart watches, headphones, tablets, and any other transmission devices and put them in a designated area.
3.5. All personal belongings including coats/jackets, bags and purses must be placed in the designated area. IIC and the examination center are not responsible for lost, damaged or stolen personal belongings.
3.6. If a student needs help or to speak to the proctor, they must raise their hand and wait until the proctor approaches them. Students must speak discreetly and quietly, or outside the room, to avoid disturbing the other students.
3.7. Students must not begin their examination until advised to do so by the proctor.
3.8. Students may only leave the examination room for a short break (for example, to go to the washroom) if accompanied by a proctor, or after their examination has been submitted. The examination timer will continue to count down while on a washroom break.
3.9. Students must stop typing when the scheduled examination session time has expired.
3.10. No persons other than the proctors and students eligible to take the examination shall be present during the examination session.
3.11. All materials supplied by IIC or the exam center must remain in the room or be returned at the end of the examination.
3.12. Students are required to comply with any health, safety and security screening procedures as posted in the exam center or stated by the proctor or examination staff.

4. RULES FOR VIRTUALLY PROCTORED EXAMINATIONS ONLY

4.1. Students must ensure that their examination area does not contain any prohibited materials including books, notes, cell phones, or electronic devices such as smart watches, tablets, headphones, or any technology that can be used to transmit information. This applies for the duration of the examination including during the break. If a cellphone is used to conduct a room scan, it must be placed in another room, or out of reach and within the proctor’s view, once the room scan is complete.
4.2. Students are not permitted to have multiple monitors or TV screens anywhere in the vicinity of the examination area.
4.3. Students must avoid actions which could be interpreted as an attempt to communicate with others or an attempt to consult unauthorized resources, including, but not limited to:
   4.3.1. Repeatedly/excessively looking off screen
   4.3.2. Obstructing their face with anything such as papers or hands
   4.3.3. Speaking to someone else in the room
   4.3.4. Speaking, whispering, or singing in any language
   4.3.5. Moving outside of camera view, turning off their camera, or turning off their microphone
   4.3.6. Interacting with another person, other than the proctor, in any way
   4.3.7. Accessing any content, software applications, or websites during the examination other than the examination platform
   4.3.8. Excessive noise in the environment or playing music
4.4. Students are permitted one short break during the examination. Students must ask the proctor before they can take a break and must inform the proctor when they return from the break. The examination timer will continue to count down during the break.