Appeals ensure the accuracy and fairness of the calculations and grading and are not a re-marking of the exam. Appeal information will help students understand their grade, but is not intended to be sufficiently comprehensive for review or study purposes.

Students who wish to appeal their grade will have their exams re-evaluated. A re-evaluation is available to all students. The re-evaluation is done by an independent reviewer who checks the addition of marks and completes an assessment of the accuracy of the original marking and an analysis of the student’s performance on all learning objectives tested on the final examination.

An appeal request must be received at the Institute by the following dates:

Fees for each appeal are indicated in the Fee Schedule

Click here to print and submit an appeal request by mail.

PLEASE NOTE:
1. Re-evaluations rarely change the original result, as great care is taken with the marking, and a system of checks and balances is in place to prevent oversights. The original marking will be carefully reviewed to ensure fairness and accuracy. In the event that a re-evaluation produces a passing grade from a failing grade or an H grade is achieved, the full appeal fee will be returned.
2. Only the final examination can be re-evaluated.
3. Students who are eligible to rewrite a failed examination should register for the rewrite when applying for re-evaluation to avoid missing the entry deadline date. If the result of an appeal is not available prior to the examination, the student may request that the rewrite be deferred to the next session.
4. Only the constructed-response (narrative or application) question portion of exams will be reviewed during the appeal process. Exams including only multiple-choice questions are not eligible for an appeal.
5. An appeal is the final review of a student’s answers and grade, and no further reviews or appeals are available.

It is The Insurance Institute of Canada’s policy not to return students’ answers or copies thereof. However, in jurisdictions where there is a requirement by law to return answers, they will be returned to students upon receipt by The Insurance Institute of Canada of a request in writing and the fee of $50.00 plus GST or HST per exam. This request is to be received within 30 days of the publication date of the grades on the website. Once a student acts upon this legal requirement, there will be no further appeals, discussion, or review of the student’s answers or marks.