Virtual Classroom Learning

Virtual classroom courses bring the lecture to you. At the Insurance Institute, our technology allows the instructors to deliver traditional classroom learning experiences over the Internet. Virtual classroom courses typically include two main components: real-time instruction in virtual classrooms and supplemental materials available on the e-learning website. A key feature of a virtual classroom course is its interactive elements – the ability to give, receive, and discuss information. It is convenient and economical, and saves travel time. All you need is a connection to the Internet!


 Virtual Classroom Access

 Students who are enrolled in a virtual classroom course can access their class via our e-learning site. 

How It Works

This section provides you with important general information on how a virtual classroom course works. Below, we provide you with some specific details about virtual classroom course technology that you’ll need to know before you decide this option is right for you. After you register, textbooks are mailed out prior to the start of the semester once there are enough registered students to run the course. We will not send out books for classes that are not confirmed. You are welcome to pick up your textbook in person at your local institute prior to the beginning of the course. Depending upon the number of students and the availability of instructors, not all courses will be offered virtually in all locations. Independent study is available for courses not offered locally.

Contact your local institute or chapter for current virtual classroom courses, schedule, and registration information. If you have any questions or there's anything the Insurance Institute can help you with, please speak to a Member Services Associate toll-free at 1-866-362-8585, or email us at Please note that withdrawal and refund policies for virtual classroom tuition are subject to the rules and guidelines of each facility or institution. The Insurance Institute will withdraw the examination registration and refund the fee if notice is received prior to the exam entry deadline for the appropriate session. The refund will be less an administration charge of $50.00 plus GST or HST. No refunds will be made after the exam entry deadline. Late-entry and extra-late-entry fees are non-refundable.

What’s Included

Virtual classroom course registration fees include the following:

• Examination fee
• Cost of tuition
• Course textbook
• Student Resource Guide: Self-Assessment and Practice Workbook (Mandatory and Applied Professionals Courses)
• Online tutorial (Mandatory and Applied Professionals Courses)

Please note that a membership to your local institute is required in addition to your course registration fees.

Grading and Exams

For every CIP course (other than independent study courses), there is a class mark out of 100 and the final exam is out of 200. The class mark is always made up of a mid-term mark out of 60, and the remainder of the marks are made up of a combination of quizzes, assignments, and participation at the instructor’s discretion. Your instructor will provide you with a course outline at the first class and advise you on how 40% of your class mark will be allocated.

You must achieve a minimum mark of 55% on the final examination and a minimum combined class mark and final exam mark of 180 to pass the course. To obtain Honours, an overall course grade of 80% (240) is needed, including a minimum final exam mark of 160 out of 200.

For example, if you receive a class mark of 70% and a final exam mark of 106, your final mark will be 176/300 or 59%. You will not receive a passing mark, as the combined total of your grades is not above 180 marks. Your course grade will be an “X”.

Rewrite exams become the sole determinants of students’ final grades; the virtual classroom marks will not be carried over. Rewrite exams are to be written in the next session. Permission must be obtained from the Registrar to defer the exam rewrite. Refer to the examinations section for information pertaining to rewrites.


Students registered in virtual classroom courses will be required to complete an online midterm examination, and there are special instructions that need to be followed.

• Students must find their own exam supervisor - preferably their direct manager. If their direct manager is not available, the student may find an alternative manager from their place of employment to supervise their midterm instead. Students unable to secure a manager from their place of employment to proctor their exam must make arrangements to write at their local chapter office.
Important: Please note, exam supervisors must be physically present in the same room as students for the full duration of the exam. Our exam process is audited, and if the supervisor leaves the room for any reason, their students’ examinations will result in a disqualification and a grade of zero will be awarded. It is the responsibility of the student to ensure that their supervisor is aware of these requirements and meets them at the time of the midterm exam.

• Students need to log in and complete and submit the Online Midterm Supervision Agreement Form immediately following course enrolment, as registration is contingent upon acknowledgement of the agreement.

• Students need to ensure that their exam supervisor is aware of the Rules and Regulations of the Online Midterm Supervision Agreement, particularly the fact that they are unable to leave the room during the examination. Just prior to the exam, students are encouraged to have their supervisor read and sign a form [PDF] that states they understand the consequences. The form would then be retained by the student for their records.

• If students are not confident that their proctor can meet these rules and obligations, or if they are unable to complete their midterm online, they can arrange to sit their exam in person at their local Insurance Institute office.

The Institute will contact examination supervisors post-examination to ensure that these Rules & Regulations were upheld.

Virtual Classroom Technology

Virtual classrooms operate on a web-conferencing platform. In a virtual classroom, the instructor interacts with students through the use of text, presentations, slides, chat, and interactive icons. Neither instructors nor students use web cameras in our virtual classrooms. Students will be able to ask the instructor questions and get answers in real time, as well as view the instructor and their PowerPoint slides during the seminar.

Participation is required to be successful in learning your course material for professional development and preparing for the final exam. The virtual classroom courses are recorded and are available for weeks if you occasionally have to miss a class due to work or personal commitments. Quizzes and the mid-term exam are completed online within an allocated time. There may be additional quizzes and assignments throughout the semester.

Additional Technical Information

System Requirements

Minimum requirements are: 

Browser: Google Chrome, Mozilla Firefox, Internet Explorer 10 (or higher), Safari
Adobe Flash Player version 14 (or higher)
roadband internet connection (Wi-Fi not recommended) 
iOS 7, Android 4

NOTE: Discontinued support for Windows XP.

NOTE: Though they can still use the systems, we do not provide technical support for Mac or mobile users.

Please feel free to contact if you have any questions regarding computer or technical requirements.

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