Summer 2021 edition

Martin Thompson: The (not so) secret formula for success

A desire to learn and an appetite for change, equals one winning formula for a rewarding career in insurance. This is the prescription that IIC Chair, Martin Thompson adhered to over his very successful 24-year career, and one he says will work well for any insurance professional.

“For me it’s about two key things: a personal desire to learn and the ability to embrace change,” says Martin. "I believe ‘if you’re not learning you’re standing still.’ You have to keep your skills up to date whether it’s your professional skills, your personal skills or other skills that you don’t have experience with yet.” Martin says it will be difficult for anyone to continue to be relevant and keep up with the industry if they are not on a learning journey. The second part of the equation is what he calls an attitude towards change. “It’s easy to look at change as a threat and see problems, but I think those who do well see change as something that presents opportunity. My experience suggests people who embrace change excel and seize the opportunities.”

Martin says he believes customer experience will need to be the main focus for the industry in the near and distant future. “I don’t have a crystal ball,” he says. “I believe as technology evolves and shifts how customers interact with businesses, we are going to see continued changes in customer expectations.” He says customers want services that are personal to them, where they are in control and where minimum effort is required. “We have to shift from trying to react to customers’ needs to being more proactive and predictive, managing the experience ahead of time. This will continue the increase of and reliance on technology and data. The industry has long used data for the pricing and selection process, that now needs to expand into areas around customer behaviour and experience.”

Increased regulation around the treatment of customers and the ongoing evolution of risk especially around catastrophic and cyber are two other trends Martin sees coming down the pike for the industry.

During Martin’s tenure as Chair, the IIC embarked on a review of its CIP program including developing a competency profile of the future insurance professional. “I think it’s important to keep the foundation on the core business skills such as claims, underwriting, financial and legal and I’m pleased to see the CIP curriculum continues to have a strong focus on that. But I am equally pleased to see increased emphasis on technology and how we use it effectively.” He says a heightened focus on data is important in order to learn about how customers think. “Understanding our customers is fundamental and has always been the engine of our industry, but there is going to become an even greater need for what I call ‘outside-in’ customer thinking. We are still an industry that doesn’t always think ‘customer first’. The organizations that are winning today are the ones that have an ability to understand customer experience and can design processes and products that make it easy and effortless for customers to do business.”

Martin says his year as Chair has been a rewarding one. “I had the fortune, or misfortune, depending how you look at it, to be Chair during a global pandemic. On the one hand it was sad and disappointing that I wasn’t able to be as personally involved in the events and activities such as Convocations. It’s always a really proud moment when you see people coming on stage to get their CIP or FCIP designations. However, we managed to celebrate our grads in a meaningful way through virtual convocations.” But what he says he is most proud of over the past year is how the IIC CEO, the leadership team and all the volunteers and staff managed to not just help the Institute survive, but actually thrive, through a global pandemic. “The investments the institute made in technology, the attitude and responsiveness of the staff and volunteers towards change, and how they were able to pivot quickly has resulted in the Institute emerging even stronger than it was at the start of COVID-19. It’s nothing I can take credit for personally, but as the Chair it certainly fills you with a level of pride.”

He credits the many volunteers for the Institute’s ongoing success. “The institute would not be what it is without the passion and commitment of volunteers and their countless hours spent helping people thrive in the industry. Everyone in the industry owes a huge debt of gratitude for everything they do, and I want them to know that they are very highly regarded.”

Martin wants to remind insurance professionals that they have made a solid career choice. “Customers need protection and always will and the nature of the industry is we’ve got to find solutions for them. We have to be creative and work across our businesses to meet customer needs. This creates a wide variety of roles and challenges. That, alongside the great people we get to work with, makes it a fabulous and exciting industry to build a career.” As this will be Martin’s last Chair’s Message in The Pace he wanted to leave members with his Top 5 Tips for a successful career in insurance:

  • Never stop learning
  • Embrace change
  • Be humble and respectful of others
  • Build lasting relationships
  • Don't forget you have a responsibility to pass on what you've learned to others.

Institute instructors strive to create the best online learning experience

When it comes to having a great online learning experience, the course instructor plays an integral role. Instructors help guide students through the course by bringing content to life, answering queries, and offering support throughout the learning process. For this edition, The Pace interviewed Thomas Hammell, who has been teaching with the Insurance Institute since 2016 in the Risk Management, CIP, ACIP, and Commercial Insurance programs. Read on to learn how Thomas engages his students.

Tell us about how you got started with online instructing.

When I first began teaching online, other instructors wanted to remain in-person with physical classrooms. They didn’t see how they could connect with students in a virtual format, or how they could ascertain whether the content was “sinking in.” This was before Zoom and Adobe Connect were available.

However, the Institute saw the need for varied learning environments. Five years later, the classes are 100% online and connectivity and interactivity have never been easier. While the virtual classroom has flourished over the traditional setting, instructing is still about connecting with the students and making the content relatable to their everyday work lives.

As an instructor, how do you help students have a great online experience?

I am always cognizant that reading slides or straight from the textbook isn’t going to get students to comprehend the content, pass the course, and apply the information to their jobs. In my classes, it’s all about examples and stories. How does the course content align with what the students experience in their working lives? I share my own experiences and ask the students to tell their own stories if they are comfortable doing so.

Seeing that a textbook example has real-world applications allows students to really contextualize what would otherwise be very theoretical information. When a student hasn’t seen that concept in action, hearing about another’s experience brings it to life. Even in a virtual setting, you can see the “ah ha!” moment. That’s when you know the concept was grasped fully.

Some students have come from classes that more rigidly adhered to the textbook. In my approach, I step outside of the textbook by expanding on the content. Where do the concepts originate from? Where do they apply? I remind students that having an instructor means gaining context. The textbook is a guide, but classes allow the opportunity to ask questions and explore topics more deeply. It allows the opportunity to ask questions and make connections to real-world applications of the topics covered.

What are some of the challenges you’ve faced with online learning? How have you overcome these challenges?

Not all online environments are the same. Some are live classroom sessions, while others are asynchronous virtual environments where students can feel like they are studying alone. Connecting with students where they are and in the medium they’re using requires a lot of attention. Asynchronous environments where live student interaction isn’t possible means that commentary on assignments, emails, and direct communication is key.

Students also come to classes with varied experiences, educational backgrounds, and learning preferences. For some it has been many years since they took classes, wrote papers, or sat for examinations. They may need to learn business writing skills as they do the assignments. This requires providing special attention. By the end of the courses, every student comes out a stronger writer and a more creative and critical thinker. However, it takes care to identify which students need what assistance.

Can you give us some examples of specific things you’ve done to create a great online experience?

Using traditional classroom tools helps solidify learning, but the virtual setting allows opportunities to do more light-hearted knowledge checks. For example, I utilize the game format of Jeopardy to engage students in a competitive, fast-paced, and familiar environment that removes the stress of a pop quiz. This practical application of theories in class engages the students and provides a break from slides and case studies.

It was also clear when I started in the Risk Management program that some students needed help with writing and mathematical formulae. I quickly wrote a quantitative and qualitative writing guide, which was used across the program. This helped bridge students who hadn’t taken classes in a few years, or for whom a refresher on analytical writing and mathematical questions was needed.

Guest speakers are also an area that I strive to incorporate into every class. Bringing in subject matter experts allows students to hear from practitioners and ask questions of those they normally wouldn’t have access to. Whether the student is new to the industry, or an experienced professional, I find they each get something from having experts come speak.

The Pace would like to thank Thomas Hammell and all of our instructors. Your efforts help our students to advance their education and move forward in their careers.

networking during a pandemic

Networking During a Pandemic

There are many benefits you can gain from professional networking. It’s a way to raise your profile in the industry, to get fresh insights from fellow professionals, to engage in developing new business, you might learn of job opportunities before they hit LinkedIn or build up a network of supportive peers. The list goes on. But how do you enlarge your network to reap these rewards, especially during a pandemic when professional interaction has moved online.

Here are 8 tips on networking in the insurance industry during a pandemic.

Do your research
Create a wish list of people from different areas of the industry you’d like to get to know. It doesn’t have to be long or detailed, just a few names to give you a starting point. If you’re unsure about specific people, you can also list roles you think will compliment yours or companies that interest you.

Discover where your potential contacts hang out
Now you have an idea who you’d like to connect with, try to identify the places they’re likely to frequent. Are they a member of any professional organizations? Have they spoken on panels? Do they post regularly on a specific platform? Try to position yourself at events or in groups they’re likely to attend.

Join specialty groups
You can cast your net a little wider by searching for speciality groups, associations or organizations that you think might be of interest to people in your field and joining up. You’re bound to meet a range of motivated industry peers.

Do the prep work
Before committing to a virtual event reach out to the organizers to get a sense of the format. Will there be opportunities to chat to fellow attendees ie breakout rooms? Coffee breaks? A networking session? Understanding the format will help you manage your expectations and choose events most likely to support your goals.

Complete or rework your profile
When you attend an event tweak your virtual profile to add your name, company and job title along with any other pertinent details you would like the audience to know. This will make it easier for people to identify you and recognize why you’d make a valuable contact.

Use the Chat feature
If an event is busy and there are limited opportunities to talk, make use of the chat feature. Post your name, job title, a link to your LinkedIn profile and what you hope to get out of the experience. Offering this information positions you as somebody actively looking to connect and a safe person to message.

Set up a virtual coffee date
You might not get the chance to speak to everybody you’d like at an online event. But you can reach out to people after and suggest a follow up chat. Mention the event you both attended as a handy intro. A virtual coffee is a quick and simple ask. Many people are willing to insert a 15-minute chat into their day.

Take the asynchronous approach
You don’t have to network with people at live events. You could comment on a social media post a potential contact has posted. You could generate your own content and encourage feedback from industry peers. If you see an article about a peer’s promotion or success you could drop them an email congratulating them. It’s all about reaching out.

Virtual networking allows your reach to go further. Take advantage of the fact you’re not limited by geography or even by hierarchy. There’s nothing to stop you setting up a virtual coffee chat with a CEO. Just be mindful that you remain professional and purposeful. When you get opportunities to interact with helpful people, come prepared and make the most of the time.

student voice

Phillip McDougall shares his CIP “student voice”

As a part of our up-coming “Student voice” campaign we reached out to several students that are at different stages within their journey of pursuing their CIP. The goal of the campaign is to encourage the sharing of first-hand peer to peer experiences and guidance from current students. The campaign should also help students that are new to the program successfully navigate the journey of obtaining their CIP.

One of the first students that volunteered to participate was Phillip McDougall who currently has six CIP courses complete and works as an Intermediate Bodily Injury Adjuster. As a young man, Phillip had a chance encounter with one of Canada’s largest insurance companies after being involved in an auto accident. Phillip’s interaction with the insurance company was seamless and helped make a stressful situation more tolerable. In fact, the interaction went so well that Phillip decided to explore insurance as a career option. He ultimately applied and was hired within the insurance industry a short time later.

Philip worked in the industry for a few years prior to joining his current company. Fortunately, the company he joined encouraged professional development and introduced Philip to the Insurance Institute of Canada. After exploring the different learning options provided by the Institute and deciding that a career within the insurance industry was a great idea, Philip started his journey toward becoming a CIP.

“If there was one thing I would do differently if I could do it all over again, I would have started working on my CIP earlier,” says Philip. “I worked within the insurance industry for 4 years prior to taking my first CIP course.”

When asked what advice he would give to students just starting their CIP, Philip stated that he would advise against taking breaks between classes. “Taking a class every semester keeps your learning skills sharp and expedites your journey to becoming a CIP.”

Finally, we asked Philip what challenges he faced and how he overcame them. “I found it challenging adjusting to the different teaching styles of the instructors at times. Some instructors offered quizzes as a part of the curriculum, and some did not. Some instructors allowed open books during tests and others did not. It’s important to remain flexible in your learning style so that you’re always prepared regardless of the instructors teaching style.”

insurance beyond the box

The Outer Limits: Insurance beyond the box

Axe-throwing facilities, escape rooms, waterparks and dude ranches.

Social media influencers, hypnotherapists, home-based daycare operators, and morticians.

Chip trucks, goat farms, hazmat storage sites, and ticketed events with headline performers.

How many insurance files for activities like these cross your desk in a week? For most in the p&c sector, the answer is probably few if any. Yet all of these are business operations with significant needs for appropriate coverage. How do these businesses and professionals find the insurance cover they need?

Enter the managing general agent – or MGA. The MGA’s contribution is to analyze high-risk or niche markets and provide customers with tailor-made coverage. An MGA can be an individual, a partnership or a corporation, but regardless of structure, MGAs typically serve as intermediaries between insurers and brokers, providing access to lines of business that would otherwise be unavailable in the market.

With the launch of a new Canadian Managing General Agent program, Insurance Institute members can now explore this distinctive and rapidly evolving part of the p&c world. The three-course program is designed to help participants understand the unique role MGAs play in the industry and how they differ from the traditional broker or agent and insurer.

Program participants start with a course on foundational concepts of commercial insurance – key to understanding the MGA space – and then move on to complete specialized courses on the fundamentals of MGAs and delegated authority, and on applied MGA practices.

Developed with input from working MGA professionals, including representation from the important UK market, these specialist courses address questions such as what an MGA actually is, the legal, regulatory and contractual parameters that apply to MGAs, how delegated underwriting authority works, approaches to analyzing a programs market, and key areas of responsibility for MGAs such as errors and omissions and risk management.

After successfully completing all three courses, participants can be awarded a Managing General Agent certificate, or can choose to write and pass a final comprehensive exam to be eligible for the full Canadian Managing General Agent designation.

Components of the new program are still being rolled out, but so far it is attracting participants from a range of backgrounds and connections to the MGA space. Some are brokers or independent adjusters who contract with MGAs and want to better understand their business. Others are currently employed at MGAs themselves (typically after gaining some experience working for insurers or brokerages) and want to further their training with a formal MGA-focused credential. While the program is open to those with as little as a couple of years of p&c experience, current participants cite experience ranging from about five years to over 30.

The program’s design can accommodate such varied situations. Courses are offered in an asynchronous online format: there is no live class to cram into a busy weekly calendar, but a standard schedule for readings and assignments helps participants stay on track. Scenario- and application-based assignments keep the coursework practical and relevant.

“We know that those working in the MGA world have many demands on their time,” says Lynne Massey, senior program manager for the Institute, who oversees delivery of the courses. “This course format is intended to provide a balance between flexibility and structure.”

the value of volunteering

The value of volunteering: top 4 reasons to volunteer

If you are one of the volunteers who dedicate their time, effort, and insurance expertise across the various institutes and chapters, you may already know why volunteering is important and the ways in which it supports your professional and personal development. Many volunteers tell us that they give back to the Institute as their way of supporting the organization that helped them launch their careers. And we could not be the industry’s educator without their generous support that helps ensure we reflect the changing needs of the industry.

The Institute provides opportunities to give back in a variety of roles with various levels of commitment. Because of that variety, members may have the opportunity to find a volunteer position that suits their professional and personal background, their future goals, and their time commitment levels.

If you are a young professional, volunteering can open new doors; it can help build relationships and give your career a sense of meaning. Volunteering also looks great on a resume and on your LinkedIn profile, and it can help take your career to the next level.

If you are a tenured professional who has much to give back to the industry, volunteering presents an opportunity to pass along knowledge and ethics to the new generation.

If you are a retired professional, volunteering can help keep you connected to the industry and may enable you to reflect on your career and provide knowledge and advice to others.

Although personal growth means different things to different people at different stages in their careers, volunteering offers you the chance to do the following:

  • Expand your network: Whether you are volunteering in person or virtually, you will have the opportunity to meet, work with, and learn from other insurance professionals who share your interests. In fact, it’s an easy and natural way to meet people, and you’re likely to make more meaningful connections volunteering than at a networking event!
  • Acquire new skills: Depending on the role, volunteering can provide you with opportunities to give presentations, chair meetings, build consensus, manage programs, take part in strategic planning, and support events. Defining your goals in advance and aligning them to the volunteer position you are interested in can help ensure your experience is a mutually beneficial one and expands your skillset.
  • Increase your confidence: Doing something meaningful by giving back to the community gives you a sense of accomplishment and is one proven way to build up your self-esteem and increase your confidence.
  • Build up your resume: This is perhaps one of the most obvious benefits of volunteering, and an important consideration for professionals as they shape their careers. Volunteering demonstrates competencies and knowledge you have that may be outside of your day job and showcases your character and dedication. Sharing your volunteer roles on your resume and LinkedIn profile helps paint a full picture of the consummate professional that you are!


Here are some of the volunteer roles across the Institutes:

Career Connections Ambassador Program

Career Connections introduces high school students, post-secondary students, and career changers who are seeking a new path in an industry that embraces their transferable skills and experience to the wide array of rewarding careers insurance has to offer.

One of the most effective vehicles is through storytelling. Industry professionals, called Ambassadors, breathe life into the Career Connections message by sharing what it actually looks and feels like to be a part of this vital, stable, and inclusive industry.

Ambassadors participate in training throughout the year to support outreach and engagement activities such as being a part of a career fair, sharing their insights on a panel, or even taking part in an Instagram Takeover. There are a number of programming options to suit anyone's volunteer palette and comfort levels.

Quite often, the result from an Ambassador’s interactions is an eye-opening experience for the career seeker, as they learn about roles in the industry and about some of the unexpected options, like data science and technology-based roles, offered in the p&c insurance workforce.

If you are interested in becoming an Ambassador, please visit the Career Connections website or contact Beverly Lewis-Hunte, Career Connections Program Officer, at

Boards, Councils, and Committees

If you are interested in the governance and decision-making that takes place at committee, council, and board levels, your local institute is a great place to start.

Each local institute has a governing council and various committees—ranging from seminars to events to education— and provide insights into the continuing education needs of all sectors of the membership. Consisting of representatives from the local community, councils and committees contribute to the development, promotion and delivery of local initiatives and objectives, ensuring that members’ interests are considered.

At the national level, the Board of Governors is responsible for making policy decisions in the areas of programs, future planning, and financial decisions. The Academic Council and Professionals’ Division Council (CIP Society National) are responsible for developing strategy and looking at the long-term goals of the Institute in their respective areas.

As an organization that works on many levels, with many volunteer roles, enabling an appropriate representation of the membership on committees and councils is best served by a diverse group of volunteers representing a wide range of experiences.

For more information about volunteer opportunities on boards, councils, and committees, please contact your institute or chapter manager. If you are interested in joining the Professionals’ Division (CIP Society National) Council, please contact Kasia Kraszewska, Manager, CIP Society, at

Subject-Matter Experts

Affectionately referred to as SMEs internally at the Institute, Subject-Matter Experts are professionals who have extensive knowledge and experience working in a particular area of insurance. They volunteer their time to a particular project with the Institutes, past examples of which include authoring course textbooks, updating and editing course material, developing instructor resources, and presenting webinars. SMEs work alongside Institute staff, including editors and instructional designers, and depending on the commitment, are compensated with an honorarium.

SMEs are an integral part of the Insurance Institute and ensure that textbooks, courses, and other professional development services we offer are relevant to today’s professionals working in the field. To find out more about our SME opportunities, please see our “Call for Content Contributors” in this edition of The Pace and contact


Throughout the year, volunteers are required to help with the proctoring and marking of national exams. Maintaining the national examination processes and standards is what defines the professionalism of the designations, and the roles related to the delivery of exams each year are essential to the education process and to maintaining the high standards of designation and certificate programs.

If you have an interest in volunteering to proctor exams for the Institute, please contact your local institute or chapter manager. If you are interested in marking national examinations, please contact


Institute instructors are critical to the Institute and the success of our designation programs. They support insurance professionals in acquiring the essential, practical, and theoretical knowledge needed to succeed in their insurance careers. Instructors develop, deliver and evaluate CIP courses for virtual and in-class instruction (pre and post pandemic!), and apply teaching best practices to promote a rewarding learning experience for their students. Instructors are CIP Society members in good standing, who pass the approval process for their local institute or chapter.

To support our Instructors, the Institute has created a four-course Instructor Certification Program (ICP) to enhance their facilitation skills and strengths and has also recently launched an online Instructor Resource Community Centre (IRCC). The IRCC provides a suite of resources created with input from seasoned CIP instructors and includes tools, best practices and templates to support tasks including the creation of course outlines and the delivery of virtual classes.

To learn more about the Instructor role and possible opportunities in your area, contact your local institute or chapter today.

Volunteering Benefits SOURCES:

The Muse: 5 Career-Boosting Reasons You Should Volunteer
Forbes: 5 Surprising Benefits Of Volunteering
Indeed: 7 Reasons To Consider Volunteering
Grow Ensemble: Why Volunteer? 7 Benefits of Volunteering that Will Inspire You to Take Action

Fun Facts about insurance

Think insurance is boring? Think again.

  • For the 2014 World Cup of Soccer/Football, an insurer offered “heartbreak” insurance for the fans whose teams exited the tournament early. Policies were available for the fans of Brazil, Argentina, Germany, the Netherlands, Spain and Portugal.
  • “The Boss”, Bruce Springsteen, has insured his voice for $6,000,000.


CIP Society

CIP Society Corner

New in the Quarterly Review: AI, Big Data, and the Talent Crunch

Earlier this year, we published the 2021 report in the Emerging Issues Research Series, AI and Big Data: Implications for the Insurance Industry in Canada. The report explores the risks and opportunities of adoption and acceptance. In this summer’s Quarterly Review, we continue the conversation around the impact that artificial intelligence (AI), machine learning (ML), and big data are having on our industry, understanding that industry buy-in of advanced technologies remains on a spectrum: Some companies are early adopters, while others are just beginning to dip their toes in the advanced-technology pool.

Leaning on the perspectives of early adopters, our new Quarterly Review looks at leadership attitudes towards AI and ML and explores what anxieties might be at play that are potentially holding back later adopters from fully embracing this new reality. The Quarterly also cites the Institute’s 2018 demographics study, which forecast that more than 25 per cent of workers would be eligible to retire by 2027. Just as AI deployment is expected to ramp up, decades’ worth of industry experience and expertise are leaving the industry. Is the industry exploring novel ways of knowledge transfer, using retirees’ expertise to help refine AI? And are we moving fast enough to keep up with these intersecting trends? Find out more in the latest Quarterly Review.

We have a savings program

The CIP Society, in partnership with Venngo Inc., offers graduate members savings through the MemberPerks® program. MemberPerks® gives you and your family instant access to valuable discounts, helping you to save thousands of dollars every year online and at over 10,000 locations across Canada.

Visit to create your account and enjoy the perks right away. And to start saving on the go, download the Venngo app, available on Google Play and in the Apple App Store.

Text Link connects you with the latest CIP textbooks

The CIP Program is constantly evolving, with textbook updates published regularly to keep up with the changing industry landscape. Your membership in the CIP Society gives you access to the latest CIP textbooks through Text Link.

What’s new in the Text Link library? Recent additions and updates include the following CIP textbooks:
C20 Cyber Risk (2020) provides an overview of the fundamentals of cyber risk and insurance, explores definitions of cyber risk, examines cyber crime, and describes the role of privacy legislation and obligations for cyber incident reporting. This recent text explores approaches to managing cyber risk, discusses cyber insurance, current market offerings, and potential catastrophic cyber losses, and describes ways to promote cyber security within the industry and to the public at large.

C11 Principles and Practice of Insurance (2021) is an update to one of the initial building blocks of your Chartered Insurance Professional studies. This updated edition covers the concept of risk, mechanisms of risk transfer, the key insurance industry functions of selling and distributing insurance, underwriting insurance policies, adjusting losses, and reinsuring risk, and the elements needed to form an insurance contract.

C40 Business Interruption (2021) Business Interruption Insurance is an important course for the underwriter, agency or brokerage sales professional, or adjuster who anticipates concentrating on commercial property insurance. This newly updated edition includes a detailed overview of IBC's Business Income forms, as well as the Gross Earnings and Profits forms that have prevailed in the Canadian market.

Notice board

Notice Board

Call for content contributors

Are you looking to share your industry knowledge and understanding of current best practice? Are you eager to participate in a rewarding professional development experience? Consider joining our community of industry professionals and contributing to the Insurance Institute of Canada’s expanding content library and course offerings.

We are looking for volunteers with:

  • a minimum of three to five years’ experience in the p&c industry, such as underwriting, claims, risk management, and sales; and
  • expertise in emerging and evolving fields, such as data analytics, extreme weather, pandemics, autonomous vehicles, and cyber security.


Past experience in writing or teaching is not required—a dedicated editor will guide you through the process and help you write content.

As a volunteer, you will be thanked in the Institute’s annual report and receive an honorarium for your contribution.

If you or someone you know would like to share your expertise and contribute to the development of the Institute’s professional designation and certificate programs, contact As a next step, you’ll be asked to fill out a brief online form outlining your experience and credentials. The academic programs team will then determine how your expertise aligns to the projects that are under way.

The Insurance Institute welcomes your expertise.

Membership renewal helps you stay in the know

As a member, you can continue to give your career a boost with our coveted CIP, ACIP, FCIP, and CMGA designation programs and our Risk Management and Commercial Insurance certificate programs, as well as professional development opportunities that give you access to the latest industry knowledge and real-world practices.

Our membership year runs from June 1 to May 31. We have already sent notifications out to you or your employer by e-mail or post, and our Member Services team is busy processing renewal payments. If you haven’t renewed your membership already, we encourage you to do so as soon as possible to ensure that service interruptions are avoided.

Renew and pay on-line now—it’s quick and easy:


If you have yet to receive your membership notification, please contact our Member Services Team as soon as possible at 1-866-362-8585, Monday to Friday, from 8:00 a.m. to 7:00 p.m. EST.

* Visit to view your profile, and don’t forget to update your details if they have recently changed.

Notice of the 2021 Annual General Meeting

The 68th Annual General Meeting of The Insurance Institute of Canada will be held virtually via Microsoft Teams on Monday, October 25, 2021. The meeting will begin at 1:30 p.m. EST and follow this agenda:

  • Notice Calling Meeting; Roll Call
  • Reading of Minutes
  • Reports of Officers, Councils, and Committees (including Chair’s Address)
  • Annual Financial Statements and Auditor’s Report
  • Approval of Acts of Governors
  • Elections
  • Appointment of Auditors and the Determination of Their Fees
  • Such other business as may be properly brought before the meeting
  • Termination


Martin Thompson, ACII
Chair of the Board of Governors

Peter Hohman, MBA, FCIP, ICD.D
President and Chief Executive Officer

Course text updates - July 2021
See the latest course text updates here.