Latest COVID-19 Update: June 17, 2020


Access Cognitive Behavioural Therapy
Protect Yourself
Stay Informed
Travel Advice
August 2020 Exams
Study Sessions
OTL & Level 1 Agent/Broker Virtual Licensing Exams

Message from Peter Hohman, IIC President and CEO

As COVID-19 continues to impact our daily lives, the Institute has had to make the difficult decision to cancel all in-person Convocation ceremonies for 2020-2021. We realize this will be extremely disappointing for our graduates who have worked so hard to reach these milestones. However, our team is working on alternative celebrations that will honour our graduates in a meaningful way while protecting the health and safety of our grads and their families as well as Institute volunteers and staff.

Plans are underway for virtual Convocation ceremonies right across the country that may include many of the familiar elements of our traditional convocations including congratulatory speeches, awards and music. The Institute’s class of 2020 has been forced to demonstrate its resilience and we want to make sure we can come together as a community to celebrate their achievements. As plans are confirmed and dates are set watch for further updates from your local Chapter or Institute.

Virtually proctored exams

The Institute has also developed solutions for our students writing exams this summer. Exams for CIP, GIE and Risk Management originally scheduled for July will now be offered in the first three weeks of August (August 3rd to August 21st). Exams will be computer-based and virtually proctored, and can be scheduled twenty-four hours a day, seven days a week, during the 3-week administration window.

Students will be able to select a date and time that works for them within this 3-week exam period, based on the available time slots. Students expected to write their examination in August will receive an email providing more details by the end of June. There is no action required on your end yet.

The pandemic has created the need for quick action and innovation on the part of our Institute team and I am proud to say we have responded with viable solutions which enable our students to safely continue their education journey.

While much remains uncertain, what we do know is that in the face of a tremendously complex and constantly evolving situation, the Institute will continue to be agile and responsive. The health and safety of our students, instructors, volunteers and staff remain our highest priorities

Peter Hohman, MBA, FCIP, ICD.D
President & CEO, The Insurance Institute of Canada

Online Cognitive Behavioural Therapy (iCBT) becomes available...

Life can be challenging, and whether we are consciously aware or not, these challenges can sometimes get in the way of our day to day lives. When we are faced with complex thoughts, feelings or behaviours that leave us feeling overwhelmed sometimes we just need therapeutic support to understand these challenges, work through them and overcome them.

Cognitive Behavioural Therapy (CBT) is a type of structured, short term, problem-focused and goal-oriented form of psychotherapy aimed at improving an individual’s mental health and well-being. It works by focusing on challenging and changing negative patterns of thoughts in order to alter unwanted behavior patterns to treat mood disorders such as anxiety and depression.

CBT Techniques and Practices include:
  • Coping with stressful life situations, grief or loss
  • Managing an individual’s emotions
  • Managing symptoms of mental illness
  • Resolving relationship conflicts and learning better ways to communicate
Mental Health disorders that may improve with CBT include:
  • Depression
  • Anxiety
  • PTSD

Morneau Shepell has introduced AbilitiCBT, an Internet-based Cognitive Behavioural Therapy (iCBT) program, in conjunction with the Government of Ontario. This resource is available free of charge to all Ontarians 16 years of age and over and addresses mental well-being, specifically targeting Anxiety, Depression, and anxiety symptoms related to the current COVID-19 pandemic (i.e., uncertainty, isolation, caring for family and community members, information overload, and stress management).

AbilitiCBT is easily accessible from any device, your smartphone or tablet. To register, simply answer a short questionnaire and you will paired up with a qualified registered therapist that will help you navigate through the program.

Additional Government of Ontario sponsored mental health services are available here

The Government of Manitoba has just expanded the Cognitive Behavioural Therapy (iCBT) to include services for Manitoba residents. Learn more

Protect yourself through prevention

In accordance with recommended infection control measures by authorities, the practice of good hygiene is one of the most effective ways to protect yourself, including:

  • Staying home if you are not well
  • Avoiding close contact with people that are not well
  • Proper and frequent handwashing with soap and water, especially after coming into contact with public hardware such as subway poles, shopping carts, magazines, newspapers, cups, etc
  • Avoiding hand contact with your eyes, nose, or mouth with unwashed hands
  • Use sanitizing gels and wipes
  • Coughing or sneezing into sleeve or folded arm; if a tissue is used, dispose immediately
  • In gatherings; avoid hand shaking, cheek kissing or other forms of contact greetings
  • Practice healthy habits such as cleaning or disinfecting surfaces, getting plenty of rest, drinking plenty of fluids, eating well, staying active and managing your stress


Stay informed by reviewing the following websites for more information:


Advice around travel

Those who are travelling out of country are encouraged to regularly monitor the Government of Canada's website for the latest advice. Visit Government of Canada: Travel Health Notices for the most current list of impacted areas.

Additionally, if you have recently travelled to an area or country that is subject to an active travel ban by health authorities or agencies (e.g. World Health Organization – WHO) or have had close contact with a person who is ill with COVID-19 you are asked to limit your contact with others for a total of 14 days from the date that you left that country, or were in contact with a person ill with COVID-19. This means self-isolate and stay at home.

Frequently Asked Questions


Download our new FAQs document for guidance on preparing for exam day, info on how virtually proctored exams work, how to defer or cancel and more.


August 2020 Exams

1. When will the July 2020 exam session will be held?

All CIP, GIE and Risk Management exams will be held between August 3 and August 21, 2020. You will be able to select a date & time within this 3-week period that fits within your schedule, space permitting.

2. What is the exam format for the July 2020 (now August) exam session?

Your exam will be online and proctored virtually. We will use the same types of questions normally included in our exams. Further details on our examination formats are available on our website.

3. Will I be auto-booked for my exam?

No. You will receive an email at the end of June, when you can begin scheduling your exam date & time with a virtual proctor.

Visit the Virtually Proctored Computer-based Examinations page for more information.


Spring/Summer Courses

1. Do I need to find a midterm proctor for my CIP/GIE virtual course?

No, midterms for the Spring and Summer semesters will be delivered differently. You will be provided with further details on your first class. You may receive an online midterm proctor form by email; please disregard this form, it is not needed.

2. How do I access and attend my CIP/GIE virtual course?

Your virtual course can be accessed in our Learning Management System, Elearning. Access to your course is provided within 24 hours of the first class.

3. What is the deadline to register for a spring or summer CIP/GIE course?

Deadlines vary by learning option. You can find the registration deadline on the registration page for the course that interests you.

4. If I complete my last CIP course in the August examination session, can I still graduate in the upcoming convocation?

Successful graduates from the August exam session will be eligible to graduate in the upcoming convocation sessions. At this time, we are uncertain if the Fall 2020/Winter 2021 Convocation Ceremonies will need to be postponed.



1. When will I receive the textbooks for my course?

Your CIP, GIE and Licensing textbooks will be shipped within 5-10 business days of the order date. You may experience additional delays with your delivery carrier. Textbooks for virtual courses may be shipped closer to the course start date.

2. How will I know when my textbook has been shipped?

You will receive an email once your order has been shipped. Unfortunately, we are unable to provide tracking information at this time. If you do not receive your textbook within 15 business days, please contact Member Services.

3. Can I access the textbooks digitally while I wait to receive them in the mail?

You can access a pdf copy of your CIP/GIE textbooks in e-learning. If your course comes with an online tutorial, the pdf can be found there. For all other CIP/GIE courses, the pdf is available under My Courses.

4. My workplace is closed. Can I change the shipping address in my order to my home address?

For Spring and Summer virtual courses, textbooks will be shipped to your home address, if possible. For all other courses or textbook orders, including licensing kits, we will ship to the address indicated in the order. We cannot redirect mail or modify the shipping address after your order is submitted.


National Study Sessions

1. What are the National Study Sessions?

These are complimentary, pre-recorded study sessions to support students enrolled in some of our most popular courses in the June and August exam sessions. Each study session includes chapter summaries and study tips to help refresh your knowledge and focus your study efforts. These are only available for our most popular courses.

2. When will I receive access to the national study session for my course?

We are rolling out access on a course by course and semester basis. You will be notified by email when the study session becomes available for your course.

3. How do I access the study session?

The sessions can be accessed in elearning. An email will be sent to you with instructions on how to access it once it is available for your course.

4. Are there other learning resources available to help me prepare for my exam in June?

Online tutorials are available for Mandatory courses, some of our most popular Applied Professional and Elective courses. Your textbook order receipt will indicate if your course comes with an online tutorial. For courses without online tutorials, there are practice questions and learning assessments in your Student Resource Guide or Textbook.

5. Can I see a summary of the changes the IIC has implemented to support students during the COVID-19 outbreak?

Yes. We have listed the class and exam changes on our new Student Virtual Support page. It also outlines the resources we have introduced to give students additional help.


OTL & Level 1 Agent/Broker Virtual Licensing Exams

Given the current global health crisis, the Institute is now offering virtually proctored agent licensing exams. Please refer to your local institute’s licensing page for details. We look forward to returning to our normal licensing exam operations as soon as it is safe to do so. We cannot offer any alternate arrangements at this time.

Virtual proctoring involves the installation of software on a candidate’s laptop/computer and use of a webcam, among other requirements. The virtual proctor will closely monitor candidate activity during the exam. This includes the candidate’s on-screen activity and off-screen behavior.

If the proctor notices any suspicious behavior during the exam, they will notify the Institute so they can take appropriate action. When the exam is done, a grade will be generated and provided to the Institute within 24 hours.

Virtual proctoring is more expensive than paper exams. As such, virtual exams will be subject to an additional fee per candidate per attempt.

Technical requirements:
Virtual proctoring does have certain technical requirements [PDF Download]. This includes a laptop and access to a webcam. We recommend reviewing these requirements to assess whether you can meet these specifications on your company-issued computer, or whether you will need to use your own personal device. will need to use your own personal device.

Exam availability:
Given the current health crisis, global demand for virtual proctoring services is exceptionally high and availability is limited. Please understand there may be wait times to secure an exam spot. This is out of our control and your understanding surrounding these limitations is appreciated.
If you are unsuccessful in your exam and need to rewrite, it may take longer than usual to secure a timeslot for a reattempt. We recommend that you are fully prepared for the rigor of the exam by reviewing your study notes, official textbooks and study tutorials.

Booking an Exam:
To book your virtual licensing exam:
1. Review the technical requirements [PDF Download] and determine whether you will be able to meet these specifications on your company-issue or personal computer.
2. Check with your local institute for instructions specific to your area.

1. When will I receive instructions on how to book my exam?

Booking instructions will be sent immediately after you register for your exam in an automated email. Be sure to book your exam appointment right after you receive the email, and no later than 7 days prior to the exam session start date. Try to avoid scheduling your exam on the last day so that you will have more options in case you need to reschedule.

2. How do I cancel my exam booking?

If you wish to cancel your OTL exam booking, contact your local Institute no later than 24 hours before the exam start time. If you cancel with less than 24 hours' notice, the proctoring fee is non-refundable. Review the Exam Policies under Resources for Online OTL and Level 1 Agent/Broker licensing exam candidates on our website.

3. When will I receive my exam results?

Your grade will be released within 2 business days after you submit your exam. An automated email will be sent with instructions on how to access your grade in your IIC online account. Your local Institute will issue a confirmation letter or certificate, or notify your Provincial regulator if you pass, if applicable.

IIC students and instructors will be sharing stories of how their lives have changed during the pandemic. Follow the updates on our new Student Strong page.