Access Cognitive Behavioural Therapy
Protect Yourself
Stay Informed
Travel Advice
2021 Final Exams
OTL & Level 1 Agent/Broker Virtual Licensing Exams


Message from Peter Hohman, IIC President and CEO

Navigating the pandemic has been a long, challenging journey. But with the vaccine rollout picking up pace, there’s reason to hope the end is in sight. Over the last year the Insurance Institute has implemented a range of progressive changes that allow our members and students to pursue their career aspirations while staying safe and healthy. We will continue innovating and creating ways to best serve the insurance community while we move toward the end of this crisis.

Peter Hohman, MBA, FCIP, ICD.D
President & CEO, The Insurance Institute of Canada

Online Cognitive Behavioural Therapy (iCBT) becomes available...

Life can be challenging, and whether we are consciously aware or not, these challenges can sometimes get in the way of our day to day lives. When we are faced with complex thoughts, feelings or behaviours that leave us feeling overwhelmed sometimes we just need therapeutic support to understand these challenges, work through them and overcome them.

Cognitive Behavioural Therapy (CBT) is a type of structured, short term, problem-focused and goal-oriented form of psychotherapy aimed at improving an individual’s mental health and well-being. It works by focusing on challenging and changing negative patterns of thoughts in order to alter unwanted behavior patterns to treat mood disorders such as anxiety and depression.

CBT Techniques and Practices include:
  • Coping with stressful life situations, grief or loss
  • Managing an individual’s emotions
  • Managing symptoms of mental illness
  • Resolving relationship conflicts and learning better ways to communicate
Mental Health disorders that may improve with CBT include:
  • Depression
  • Anxiety
  • PTSD

Morneau Shepell has introduced AbilitiCBT, an Internet-based Cognitive Behavioural Therapy (iCBT) program, in conjunction with the Government of Ontario. This resource is available free of charge to all Ontarians 16 years of age and over and addresses mental well-being, specifically targeting Anxiety, Depression, and anxiety symptoms related to the current COVID-19 pandemic (i.e., uncertainty, isolation, caring for family and community members, information overload, and stress management).

AbilitiCBT is easily accessible from any device, your smartphone or tablet. To register, simply answer a short questionnaire and you will paired up with a qualified registered therapist that will help you navigate through the program.

Additional Government of Ontario sponsored mental health services are available here

The Government of Manitoba has just expanded the Cognitive Behavioural Therapy (iCBT) to include services for Manitoba residents. Learn more

Protect yourself through prevention

In accordance with recommended infection control measures by authorities, the practice of good hygiene is one of the most effective ways to protect yourself, including:

  • Staying home if you are not well
  • Avoiding close contact with people that are not well
  • Proper and frequent handwashing with soap and water, especially after coming into contact with public hardware such as subway poles, shopping carts, magazines, newspapers, cups, etc
  • Avoiding hand contact with your eyes, nose, or mouth with unwashed hands
  • Use sanitizing gels and wipes
  • Coughing or sneezing into sleeve or folded arm; if a tissue is used, dispose immediately
  • In gatherings; avoid hand shaking, cheek kissing or other forms of contact greetings
  • Practice healthy habits such as cleaning or disinfecting surfaces, getting plenty of rest, drinking plenty of fluids, eating well, staying active and managing your stress


Stay informed by reviewing the following websites for more information:


Advice around travel

Those who are travelling out of country are encouraged to regularly monitor the Government of Canada's website for the latest advice. Visit Government of Canada: Travel Health Notices for the most current list of impacted areas.

Additionally, if you have recently travelled to an area or country that is subject to an active travel ban by health authorities or agencies (e.g. World Health Organization – WHO) or have had close contact with a person who is ill with COVID-19 you are asked to limit your contact with others for a total of 14 days from the date that you left that country, or were in contact with a person ill with COVID-19. This means self-isolate and stay at home.

Frequently Asked Questions



1. Should I expect shipping delays?

The Institute is doing everything possible to keep our people, and the members we serve, safe. That means following the guidance of national and local public health authorities. Our teams are busy preparing textbook shipments but given the delays with shipping services, please expect longer than normal delivery times for your course materials. For students in the CIP, GIE and Licensing programs, please take advantage of your access to course content in PDF format in e-learning. If your course comes with an online tutorial, the PDF can be found there. For all other CIP courses, the PDF is available under My Courses

2. How will I know when my textbook has been shipped?

You will receive an email with tracking information once your order has been shipped.

3. Can I change the shipping address in my order to my home address?

For all textbook orders we will ship to the address indicated in the order. We cannot redirect mail or modify the shipping address after your order is submitted.


2021 Final Exams - GIE, CIP and Risk Mangement

Final exams will be offered in a  virtually proctored format. Instructions on how to schedule your exam will be sent by email shortly after you register for your course. Please also visit our Virtually Proctored Computer-based Examinations page for information on how virtual proctoring works, the system requirements, how to book your exam, tips and other helpful resources. Note that an alternative format is available if you unable to write your exam in the virtually proctored format due to technical reasons – click here for more information.


OTL & Level 1 Agent/Broker Virtual Licensing Exams

The Institute is now offering online virtually proctored agent and broker licensing exams. Please refer to your local institute’s licensing page and our Virtually Proctored Exams page for complete details about which exams we offer and how to register.

Virtual proctoring allows candidates to write their exam 24/7 at any appropriate location on their own laptop/computer.

A virtual proctor monitors and records the candidate's on and off-screen activity during the exam using the candidate's webcam and microphone. Suspected misconduct during the exam is flagged and reported to the Institute so that we can take appropriate action.

Exam results are generally released within 2 business days after the exam is submitted.

Virtual proctoring is more costly to administer than paper exams. As such, virtual exams are subject to an additional fee per candidate per attempt.

Technical requirements:
Candidates are responsible for ensuring their system and internet connection meet the requirements necessary to write the exam. Review the System Requirements section on our Virtually Proctored Computer-based Examinations page carefully before registering. We strongly recommend that candidates avoid using company owned computers to write their exams as security features may prevent virtual proctoring software from operating successfully.

IIC students and instructors have been sharing stories of how their lives have changed during the pandemic. Follow the updates on our Student Strong page.