Latest COVID-19 Update: May 28, 2020


Access Cognitive Behavioural Therapy
Protect Yourself
Stay Informed
Travel Advice
Virtual Proctored Licensing Exams

Message from Peter Hohman, IIC President and CEO

More than 10 weeks ago, our lives changed dramatically in so many ways. We have all had to adapt and find ways to carry out our daily work and personal lives during this “new normal”. Like all of our organizations, the Institute had to quickly create solutions that would help our students complete and continue with their studies.

One of those solutions is our new online exams which start this coming Monday. I would like to extend my very best wishes for success to all of our students who will be taking their exams over the next couple of weeks. We recognize that this is a new format and hope you find the exam-from-home approach a good solution for you.

We know that there was a gap between the end of your winter courses and the June exams and can appreciate how stressful it can be juggling priorities with a challenging work/life balance and studying for exams. We hope you found the freshly-created online study resources helpful in preparing for your upcoming exams. I am pleased to say that our virtual recorded and live study sessions have been accessed over 5,000 times! Again, good luck with your exams.

Our new accelerated summer semester is right around the corner beginning June 22nd and together with our virtual spring semester of courses, the August exams will also be held in virtual format from the safety of your home or office. Independent study continues as well.

No one has the crystal ball at this point to tell us how long we will be dealing with the impacts of COVID-19 but, we want you to know that the Institute will continue to bring innovative solutions to help our students continue their studies and assist our insurance industry as a whole. Should you have any questions or concerns, remember we are here for you and are just a phone call or email away. We are in this together.

Stay well and stay safe.

Peter Hohman, MBA, FCIP, ICD.D
President & CEO, The Insurance Institute of Canada

Online Cognitive Behavioural Therapy (iCBT) becomes available...

Life can be challenging, and whether we are consciously aware or not, these challenges can sometimes get in the way of our day to day lives. When we are faced with complex thoughts, feelings or behaviours that leave us feeling overwhelmed sometimes we just need therapeutic support to understand these challenges, work through them and overcome them.

Cognitive Behavioural Therapy (CBT) is a type of structured, short term, problem-focused and goal-oriented form of psychotherapy aimed at improving an individual’s mental health and well-being. It works by focusing on challenging and changing negative patterns of thoughts in order to alter unwanted behavior patterns to treat mood disorders such as anxiety and depression.

CBT Techniques and Practices include:
  • Coping with stressful life situations, grief or loss
  • Managing an individual’s emotions
  • Managing symptoms of mental illness
  • Resolving relationship conflicts and learning better ways to communicate
Mental Health disorders that may improve with CBT include:
  • Depression
  • Anxiety
  • PTSD

Morneau Shepell has introduced AbilitiCBT, an Internet-based Cognitive Behavioural Therapy (iCBT) program, in conjunction with the Government of Ontario. This resource is available free of charge to all Ontarians 16 years of age and over and addresses mental well-being, specifically targeting Anxiety, Depression, and anxiety symptoms related to the current COVID-19 pandemic (i.e., uncertainty, isolation, caring for family and community members, information overload, and stress management).

AbilitiCBT is easily accessible from any device, your smartphone or tablet. To register, simply answer a short questionnaire and you will paired up with a qualified registered therapist that will help you navigate through the program.

Additional Government of Ontario sponsored mental health services are available here

Protect yourself through prevention

In accordance with recommended infection control measures by authorities, the practice of good hygiene is one of the most effective ways to protect yourself, including:

  • Staying home if you are not well
  • Avoiding close contact with people that are not well
  • Proper and frequent handwashing with soap and water, especially after coming into contact with public hardware such as subway poles, shopping carts, magazines, newspapers, cups, etc
  • Avoiding hand contact with your eyes, nose, or mouth with unwashed hands
  • Use sanitizing gels and wipes
  • Coughing or sneezing into sleeve or folded arm; if a tissue is used, dispose immediately
  • In gatherings; avoid hand shaking, cheek kissing or other forms of contact greetings
  • Practice healthy habits such as cleaning or disinfecting surfaces, getting plenty of rest, drinking plenty of fluids, eating well, staying active and managing your stress


Stay informed by reviewing the following websites for more information:


Advice around travel

Those who are travelling out of country are encouraged to regularly monitor the Government of Canada's website for the latest advice. Visit Government of Canada: Travel Health Notices for the most current list of impacted areas.

Additionally, if you have recently travelled to an area or country that is subject to an active travel ban by health authorities or agencies (e.g. World Health Organization – WHO) or have had close contact with a person who is ill with COVID-19 you are asked to limit your contact with others for a total of 14 days from the date that you left that country, or were in contact with a person ill with COVID-19. This means self-isolate and stay at home.

Frequently Asked Questions


Spring/Summer Courses

1. Do I need to find a midterm proctor for my CIP/GIE virtual course?

No, midterms for the Spring and Summer semesters will be delivered differently. You will be provided with further details on your first class. You may receive an online midterm proctor form by email; please disregard this form, it is not needed.

2. How do I access and attend my CIP/GIE virtual course?

Your virtual course can be accessed in our Learning Management System, Elearning. Access to your course is provided within 24 hours of the first class.

3. What is the deadline to register for a spring or summer CIP/GIE course?

Deadlines vary by learning option. You can find the registration deadline on the registration page for the course that interests you.

4. If I complete my last CIP course in the August examination session, can I still graduate in the upcoming convocation?

Successful graduates from the August exam session will be eligible to graduate in the upcoming convocation sessions. At this time, we are uncertain if the Fall 2020/Winter 2021 Convocation Ceremonies will need to be postponed.



1. Have April exams been rescheduled?

Yes. Exams originally scheduled for April will now take place between June 1-12. They will be delivered as online exams allowing you to complete your exam from home with no need to travel to an exam location. Each course exam will be scheduled on a specific date and time. The exam schedule is below. All exams are scheduled in Eastern Daylight Time (EDT).

If you were originally scheduled to sit an exam in April, you will receive an email confirming you new exam registration date and time.

Two Week Exam Schedule

Week 1: June 1 - June 5

 Morning 11am - 2pm (EDT)

 Afternoon 3pm - 6pm (EDT)

 Monday, June 1, 2020

 C49, C70

 C81, C131

 Tuesday, June 2, 2020

 C121, C48

 C82, R120

 Wednesday, June 3, 2020


 C58, C111

 Thursday, June 4, 2020



 Friday, June 5, 2020


 C32, C122

Week 2: June 8 - June 12

 Morning 11am - 2pm (EDT)

 Afternoon 3pm - 6pm (EDT)

 Monday, June 8, 2020

 C13, C47


 Tuesday, June 9, 2020

 C36, C132

 R130, C59

 Wednesday, June 10, 2020

 C57, R110


 Thursday, June 11, 2020

 C112, C43


 Friday, June 12, 2020



2. My exam time is listed in Eastern Daylight Time. What time does my exam start if I live in a different time zone?

Exams begin at either 11 a.m. or 3 p.m. EDT. Please see the below chart to help convert your examination start time based on your region.

Start Times in Local Time Zones




 British Columbia


















 New Brunswick



 Nova Scotia



 Prince Edward Island






3. Will the June exam format be different?

No. We will use the same types of questions normally included in our exams. Further details on our examination formats are available on our Examination Format page.

4. Will I receive an exam booking confirmation email for my June exam?

Your examination schedule can be found above. We will also email you two weeks prior to the June examination period, confirming your examination details, along with all other important instructions for the day of your exam.

5. How will I receive access to the June exam?

At the start time of your scheduled exam, you will need to log in to the exam portal using your member ID and password. This is the same login you use for the CBE tutorial, (try our free CBE tutorial). An email will be sent before the examination session with further instructions.

6. What type of technological requirements do I require for my June exam?

You will need a desktop or laptop to write your exam with a secure and stable internet connection (wired connections are better than wireless/Wi-Fi connections). Please also make sure you have the appropriate operating system installed and are using one of these supported browsers: the last 5 versions of Chrome, Firefox, Edge, and Safari.

7. Can I do a systems check before the June exam session?

To run the system check on the computer you will be using to write your examination, click here. The latest browser versions can also be download here: Chrome

8. If I experience any technical difficulties during my June exam, will I be able to continue with my exam?

You must notify us immediately if a technological issue occurs during your examination. We will try to resolve the issue in a timely manner so that the examination can be continued.

9. Can I stop the exam after it is started and come back later to finish it?

No, the exam timer cannot be paused once started.

10. When will I write my examination for my Spring or Summer course?

Spring and Summer semester exams will be held in August 2020.

11. Will the exams in August be online as well?

We are committed to ensuring you can complete your Spring/summer course in August. At this time, we cannot confirm if the same format will be used in the August exam session. You will be notified by email with further information and updates.

12. Do the same examination rules and regulations apply?

Yes, you will be required to agree to our examination rules, regulations, and policies prior to starting your examination. Please ensure you take the time to review our policies, in advance of your examination date.

13. If I am not available to write my examination in June, can I write the exam at another time?

Yes. If you are not able to write the exam on the scheduled date, please contact our Member Services team to defer your exam to August at no charge.



1. When will I receive the textbooks for my course?

Your CIP, GIE and Licensing textbooks will be shipped within 5-10 business days of the order date. You may experience additional delays with your delivery carrier. Textbooks for virtual courses may be shipped closer to the course start date.

2. How will I know when my textbook has been shipped?

You will receive an email once your order has been shipped. Unfortunately, we are unable to provide tracking information at this time. If you do not receive your textbook within 15 business days, please contact Member Services.

3. Can I access the textbooks digitally while I wait to receive them in the mail?

You can access a pdf copy of your CIP/GIE textbooks in e-learning. If your course comes with an online tutorial, the pdf can be found there. For all other CIP/GIE courses, the pdf is available under My Courses.

4. My workplace is closed. Can I change the shipping address in my order to my home address?

For Spring and Summer virtual courses, textbooks will be shipped to your home address, if possible. For all other courses or textbook orders, including licensing kits, we will ship to the address indicated in the order. We cannot redirect mail or modify the shipping address after your order is submitted.


National Study Sessions

1. What are the National Study Sessions?

These are complimentary, pre-recorded study sessions to support students enrolled in some of our most popular courses in the June and August exam sessions. Each study session includes chapter summaries and study tips to help refresh your knowledge and focus your study efforts. These are only available for our most popular courses.

2. When will I receive access to the national study session for my course?

We are rolling out access on a course by course and semester basis. You will be notified by email when the study session becomes available for your course.

3. How do I access the study session?

The sessions can be accessed in elearning. An email will be sent to you with instructions on how to access it once it is available for your course.

4. Are there other learning resources available to help me prepare for my exam in June?

Online tutorials are available for Mandatory courses, some of our most popular Applied Professional and Elective courses. Your textbook order receipt will indicate if your course comes with an online tutorial. For courses without online tutorials, there are practice questions and learning assessments in your Student Resource Guide or Textbook.

5. Can I see a summary of the changes the IIC has implemented to support students during the COVID-19 outbreak?

Yes. We have listed the class and exam changes on our new Student Virtual Support page. It also outlines the resources we have introduced to give students additional help.


Virtual proctored licensing exams

Given the current global health crisis, the Institute is now offering virtually proctored agent licensing exams. Please refer to your local institute’s licensing page for details. We look forward to returning to our normal licensing exam operations as soon as it is safe to do so. We cannot offer any alternate arrangements at this time.

Virtual proctoring involves the installation of software on a candidate’s laptop/computer and use of a webcam, among other requirements. The virtual proctor will closely monitor candidate activity during the exam. This includes the candidate’s on-screen activity and off-screen behavior.

If the proctor notices any suspicious behavior during the exam, they will notify the Institute so they can take appropriate action. When the exam is done, a grade will be generated and provided to the Institute within 24 hours.

Virtual proctoring is more expensive than paper exams. As such, virtual exams will be subject to an additional fee per candidate per attempt.

Technical requirements:
Virtual proctoring does have certain technical requirements [PDF Download]. This includes a laptop and access to a webcam. We recommend reviewing these requirements to assess whether you can meet these specifications on your company-issued computer, or whether you will need to use your own personal device. will need to use your own personal device.

Exam availability:
Given the current health crisis, global demand for virtual proctoring services is exceptionally high and availability is limited. Please understand there may be wait times to secure an exam spot. This is out of our control and your understanding surrounding these limitations is appreciated.
If you are unsuccessful in your exam and need to rewrite, it may take longer than usual to secure a timeslot for a reattempt. We recommend that you are fully prepared for the rigor of the exam by reviewing your study notes, official textbooks and study tutorials.

Booking an Exam:
To book your virtual licensing exam:
1. Review the technical requirements [PDF Download] and determine whether you will be able to meet these specifications on your company-issue or personal computer.
2. Check with your local institute for instructions specific to your area.

IIC students and instructors will be sharing stories of how their lives have changed during the pandemic. Follow the updates on our new Student Strong page.