Latest COVID-19 Update: August 31, 2020


Access Cognitive Behavioural Therapy
Protect Yourself
Stay Informed
Travel Advice
Final Exam Period: November 28 to December 13, 2020
Study Sessions
OTL & Level 1 Agent/Broker Virtual Licensing Exams

Message from Peter Hohman, IIC President and CEO

Like most organizations, the Institute needed to take quick action over the last few months to adapt to the realities of COVID-19. I am proud to say our team responded with viable solutions which enable our students to safely continue their education journeys.

As fall approaches, that old familiar feeling of “back to school” sets in and we are seeing an uptick in registrations for our fall semester. With many virtual solutions already in play at the Institute, we were well prepared to shift our in-class courses to online in a seamless fashion. If you’re considering taking the next steps on your career path this fall, you can be assured the Institute is here for you with relevant courses and programs to help you succeed. Many of our students have embraced virtual learning saying it fits around their lives with flexible scheduling, experienced instructors, opportunities for networking and real-world activities. There’s also the Independent Study option which features online tutorials for those who want total convenience in their study schedule.

I want to congratulate our students who have just successfully completed their virtually-proctored exams. While it may have been a very different experience, your resilience and willingness to adapt will serve you well throughout your career. Some of you will be among our 2020-2021 graduates who will take part in a whole new Convocation experience.

On that note, the pandemic created the need for us to make the difficult decision to cancel all in-person Convocation ceremonies for 2020-2021. But we have big plans to celebrate our graduates in a meaningful way through virtual ceremonies in the new year. All virtual Convocation ceremonies across Canada will take place in early 2021. Stay tuned for more information from your local Institute on these celebrations as we get closer to the dates.

While it is still unclear what the future holds, one thing is certain. Our amazing insurance community will continue to find ways to rise to the challenges of today and prepare for what comes tomorrow. I wish you all the best in your career endeavours. Please stay safe and well.

Peter Hohman, MBA, FCIP, ICD.D
President & CEO, The Insurance Institute of Canada

Online Cognitive Behavioural Therapy (iCBT) becomes available...

Life can be challenging, and whether we are consciously aware or not, these challenges can sometimes get in the way of our day to day lives. When we are faced with complex thoughts, feelings or behaviours that leave us feeling overwhelmed sometimes we just need therapeutic support to understand these challenges, work through them and overcome them.

Cognitive Behavioural Therapy (CBT) is a type of structured, short term, problem-focused and goal-oriented form of psychotherapy aimed at improving an individual’s mental health and well-being. It works by focusing on challenging and changing negative patterns of thoughts in order to alter unwanted behavior patterns to treat mood disorders such as anxiety and depression.

CBT Techniques and Practices include:
  • Coping with stressful life situations, grief or loss
  • Managing an individual’s emotions
  • Managing symptoms of mental illness
  • Resolving relationship conflicts and learning better ways to communicate
Mental Health disorders that may improve with CBT include:
  • Depression
  • Anxiety
  • PTSD

Morneau Shepell has introduced AbilitiCBT, an Internet-based Cognitive Behavioural Therapy (iCBT) program, in conjunction with the Government of Ontario. This resource is available free of charge to all Ontarians 16 years of age and over and addresses mental well-being, specifically targeting Anxiety, Depression, and anxiety symptoms related to the current COVID-19 pandemic (i.e., uncertainty, isolation, caring for family and community members, information overload, and stress management).

AbilitiCBT is easily accessible from any device, your smartphone or tablet. To register, simply answer a short questionnaire and you will paired up with a qualified registered therapist that will help you navigate through the program.

Additional Government of Ontario sponsored mental health services are available here

The Government of Manitoba has just expanded the Cognitive Behavioural Therapy (iCBT) to include services for Manitoba residents. Learn more

Protect yourself through prevention

In accordance with recommended infection control measures by authorities, the practice of good hygiene is one of the most effective ways to protect yourself, including:

  • Staying home if you are not well
  • Avoiding close contact with people that are not well
  • Proper and frequent handwashing with soap and water, especially after coming into contact with public hardware such as subway poles, shopping carts, magazines, newspapers, cups, etc
  • Avoiding hand contact with your eyes, nose, or mouth with unwashed hands
  • Use sanitizing gels and wipes
  • Coughing or sneezing into sleeve or folded arm; if a tissue is used, dispose immediately
  • In gatherings; avoid hand shaking, cheek kissing or other forms of contact greetings
  • Practice healthy habits such as cleaning or disinfecting surfaces, getting plenty of rest, drinking plenty of fluids, eating well, staying active and managing your stress


Stay informed by reviewing the following websites for more information:


Advice around travel

Those who are travelling out of country are encouraged to regularly monitor the Government of Canada's website for the latest advice. Visit Government of Canada: Travel Health Notices for the most current list of impacted areas.

Additionally, if you have recently travelled to an area or country that is subject to an active travel ban by health authorities or agencies (e.g. World Health Organization – WHO) or have had close contact with a person who is ill with COVID-19 you are asked to limit your contact with others for a total of 14 days from the date that you left that country, or were in contact with a person ill with COVID-19. This means self-isolate and stay at home.

Frequently Asked Questions


Download our new FAQs document for guidance on preparing for exam day, info on how virtually proctored exams work, how to defer or cancel and more.


Final Exam Period: November 28 to December 13, 2020

How will the fall exams be offered?

Final exams will be offered in a virtually proctored format in December. If you cannot write in the Virtual Proctored format, there will be an alternative solution available. More details on your final examination and how to schedule will be available at the end of September.



1. Should I expect shipping delays?

The Institute is doing everything possible to keep our people, and the members we serve, safe. That means following the guidance of national and local public health authorities. Our teams are busy preparing textbook shipments but given the delays with shipping services, please expect longer than normal delivery times for your course materials. For students in the CIP, GIE and Licensing programs, please take advantage of your access to course content in PDF format in e-learning. If your course comes with an online tutorial, the PDF can be found there. For all other CIP courses, the PDF is available under My Courses

2. How will I know when my textbook has been shipped?

You will receive an email with tracking information once your order has been shipped.

3. Can I change the shipping address in my order to my home address?

For all textbook orders we will ship to the address indicated in the order. We cannot redirect mail or modify the shipping address after your order is submitted.


National Study Sessions

1. What are the National Study Sessions?

These are complimentary, pre-recorded study sessions to support students enrolled in some of our most popular courses in the June and August exam sessions. Each study session includes chapter summaries and study tips to help refresh your knowledge and focus your study efforts. These are only available for our most popular courses.

2. When will I receive access to the national study session for my course?

We are rolling out access on a course by course and semester basis. You will be notified by email when the study session becomes available for your course.

3. How do I access the study session?

The sessions can be accessed in elearning. An email will be sent to you with instructions on how to access it once it is available for your course.

4. Are there other learning resources available to help me prepare for my exam in June?

Online tutorials are available for Mandatory courses, some of our most popular Applied Professional and Elective courses. Your textbook order receipt will indicate if your course comes with an online tutorial. For courses without online tutorials, there are practice questions and learning assessments in your Student Resource Guide or Textbook.

5. Can I see a summary of the changes the IIC has implemented to support students during the COVID-19 outbreak?

Yes. We have listed the class and exam changes on our new Student Virtual Support page. It also outlines the resources we have introduced to give students additional help.


OTL & Level 1 Agent/Broker Virtual Licensing Exams

Given the current global health crisis, the Institute is now offering virtually proctored agent licensing exams. Please refer to your local institute’s licensing page for details. We look forward to returning to our normal licensing exam operations as soon as it is safe to do so. We cannot offer any alternate arrangements at this time.

Virtual proctoring involves the installation of software on a candidate’s laptop/computer and use of a webcam, among other requirements. The virtual proctor will closely monitor candidate activity during the exam. This includes the candidate’s on-screen activity and off-screen behavior.

If the proctor notices any suspicious behavior during the exam, they will notify the Institute so they can take appropriate action. When the exam is done, a grade will be generated and provided to the Institute within 24 hours.

Virtual proctoring is more expensive than paper exams. As such, virtual exams will be subject to an additional fee per candidate per attempt.

Technical requirements:
Virtual proctoring does have certain technical requirements [PDF Download]. This includes a laptop and access to a webcam. We recommend reviewing these requirements to assess whether you can meet these specifications on your company-issued computer, or whether you will need to use your own personal device. will need to use your own personal device.

Exam availability:
Given the current health crisis, global demand for virtual proctoring services is exceptionally high and availability is limited. Please understand there may be wait times to secure an exam spot. This is out of our control and your understanding surrounding these limitations is appreciated.
If you are unsuccessful in your exam and need to rewrite, it may take longer than usual to secure a timeslot for a reattempt. We recommend that you are fully prepared for the rigor of the exam by reviewing your study notes, official textbooks and study tutorials.

Booking an Exam:
To book your virtual licensing exam:
1. Review the technical requirements [PDF Download] and determine whether you will be able to meet these specifications on your company-issue or personal computer.
2. Check with your local institute for instructions specific to your area.

1. When will I receive instructions on how to book my exam?

Booking instructions will be sent immediately after you register for your exam in an automated email. Be sure to book your exam appointment right after you receive the email, and no later than 7 days prior to the exam session start date. Try to avoid scheduling your exam on the last day so that you will have more options in case you need to reschedule.

2. How do I cancel my exam booking?

If you wish to cancel your OTL exam booking, contact your local Institute no later than 24 hours before the exam start time. If you cancel with less than 24 hours' notice, the proctoring fee is non-refundable. Review the Exam Policies under Resources for Online OTL and Level 1 Agent/Broker licensing exam candidates on our website.

3. When will I receive my exam results?

Your grade will be released within 2 business days after you submit your exam. An automated email will be sent with instructions on how to access your grade in your IIC online account. Your local Institute will issue a confirmation letter or certificate, or notify your Provincial regulator if you pass, if applicable.

IIC students and instructors will be sharing stories of how their lives have changed during the pandemic. Follow the updates on our new Student Strong page.