At the end of this training session, participates will be able to: Understand the impact of data on customer experience in recent years; Know the sources and analysis of Big data; Demonstrate the urgency of the 3D model with examples.

Agents, Brokers, Adjusters, Underwriters and Managers

Digital, Data and Demography are the 3D that influence our society. Demographic changes modify types of buyers; The different types of communication networks available change consumption patterns; Data are everywhere, but how to analyse it effectively. This training helps to understand the links between 3D and customer experience.