TORONTO, ON, JUNE 20, 2025/insPRESS/ – In collaboration with the Cape Breton Regional Police, Accident Support Services International Ltd. (ASSI) officially opened Nova Scotia’s first Collision Reporting Centre (CRC) at the Cape Breton Regional Police Headquarters in Sydney.

The Grand Opening Ceremony took place on Thursday, June 19, 2025, at 11:00 AM in the main lobby of the headquarters at 865 Grand Lake Road, where representatives from ASSI and the Cape Breton Regional Police Service (CBRPS) introduced the new service to attendees and media.

Under Nova Scotia’s Motor Vehicle Act, collisions involving injury, death, or property damage exceeding $2,000 must be reported to police. With the launch of the CRC, drivers involved in minor collisions that did not involve criminal activity, hazardous materials, or serious injuries were directed to self-report the incident at the new centre. The CRC offered a one-stop, streamlined service designed to provide a seamless and stress-free experience.

Trained staff from Accident Support Services assist individuals through every step of the process, including completing paperwork, photographing vehicle damage, verifying claims with vehicle stickers, and facilitating direct communication with insurance providers. The CRC utilizes ASSI’s advanced Collision Reporting and Occurrence Management System (CROMS), enabling digital capture and analysis of collision data to enhance road safety. The service is fully funded by participating insurers and provided at no cost to the public or law enforcement.

“We were very proud to bring this service to our community to help citizens expedite their claims and simplify what can often be an overwhelming process when they are involved in a collision,” said Cape Breton Regional Police Chief Robert Walsh. “We respond to approximately 2,500 motor vehicle collisions per year in the CBRM, and we estimate that 80% of those are not the kind of major collision that require a police officer to attend. This is a valuable tool that allows officers to prioritize their time and resources on the frontline while also providing us with better data to understand where and how collisions are happening and how they can be addressed.”

Established in 1994, the Collision Reporting Centre program has allowed police services to prioritize resources for urgent public safety needs while offering citizens post-collision support in a safe, welcoming environment.

“We were honored to bring ASSI’s expertise to Cape Breton,” said Steve Sanderson, President of Accident Support Services International Ltd. “For more than 30 years, our mission has been to transform post-collision care through innovation and partnerships. By collaborating with Cape Breton Regional Police and integrating Nova Scotia’s updated collision reporting requirements into CROMS, we delivered a cost-free, efficient solution for both law enforcement and residents. This initiative, fully funded by provincial insurers, reflects our commitment to community safety and service excellence. Now, drivers in the CBRM can resolve claims faster and get back on the road with confidence.”

The Collision Reporting Centre now operates Monday to Friday from 8:00 AM to 4:00 PM in the main lobby of Cape Breton Regional Police Headquarters at 865 Grand Lake Road in Sydney. To save time at the Centre, citizens can begin the self-reporting process online at accsupport.com/capebreton. Doing so is especially helpful for collisions that occur outside of operational hours.

Jacqueline Massi, COO
Cape Breton Accident Support Services Ltd.
jmassi@accsupport.com
1-877-895-9111

Accident Support Services International Ltd. (ASSI)