Balancing Technology and Human Insight in a Data-Driven Industry

Because no algorithm can replace experience, empathy, and ethical judgment

As artificial intelligence and automation become increasingly integrated into the insurance sector—from underwriting to claims processing—there’s a growing perception that machines may soon outperform human professionals. In a world increasingly captivated by artificial intelligence and machine learning, it's easy to forget the extraordinary power of the original thinking machine: the human brain. This seminar challenges that narrative by restoring confidence in the uniquely human abilities that remain essential in insurance: judgment, ethical reasoning, empathy, and contextual decision-making. Through real-world case studies, interactive discussions, and critical analysis, participants will explore how AI can complement—but never fully replace—the human brain. The goal is to empower insurance professionals to embrace AI tools while reaffirming the enduring value of their own cognitive skills, experience, and integrity. Target Audience: -Underwriters - Claims Adjusters - Actuaries - Insurance Brokers - Risk Managers - Compliance Officers Neuroplasticity vs. Neural Networks: The Evolving Power of the Human Mind -Compare how the human brain learns and adapts versus how AI systems are trained. Reinforce the idea of lifelong learning as a human superpower. Cognitive Superpowers of the Insurance Professional -Intuition, pattern recognition, and experience in risk assessment - Emotional intelligence in client interactions - The role of ethical judgment in complex decisions From Automation to Augmentation: Reframing the Role of the Insurance Professional -Help professionals view AI as a tool to augment—not replace—their expertise. - Build confidence in using AI while preserving the value of human intelligence and creativity. **This session is also avaialble as a bundle with AI in Property & Casualty Insurance: Adoption, Impact, and Evolving Regulation webinar taking place September 25, 2025. PLEASE NOTE: - Prices below are for IIO Members. Fees noted below do not include hst. - Non-members and renewing members the IIO Membership fee will be added to your cart. - Sorry, no refunds. Credit notes issued only with 48 hour written notice - In accordance with Provincial regulator's guidelines, in order to be eligible for CE hours, you must be logged in with for the entire duration of the session. Partial hours cannot be issued. LINK TO WEBINAR 24 hours prior to the webinar, all registrants will receive an e-mail providing the direct link to the Webinar. This link is unique to you and is tied to your name. It cannot be shared or transferred to others. This personalized link must be used when you log in to the webinar so that your attendance can be tracked. We cannot credit CE hours if you are using a link that is not assigned to you, or if you do not attend for the full duration of the webinar. 　 For group rates of 3 or more, or if you need assistance with registration, email us:gtaevents@insuranceinstitute.ca