C110

About this course

C110 focuses on expanding your knowledge of insurance and professional conduct within the claims domain. The course aims to help you build or improve your fundamental insurance claims-handling techniques with a curriculum that blends the soft skills and hard knowledge needed to handle claims effectively.

Areas of interest

1

Learn about managing relationships in order to gather critical information in the claims-handling process.

2

Build a step-by-step approach to policy analysis for coverage evaluations.

3

Examine the fundamentals of investigation, evaluation, negotiation, and settlement within the claims process.

4

Explore specific introductory claims knowledge within the context of automobile, property, and liability claims.

Topics

Claims and the Law
The Claims Environment
Policy Contract Analysis
Communication Skills for Loss Adjusters
First Notice of Loss
Loss Investigation

Evaluation and Negotiation
Claims Settlement
Automobile Physical Damage Claims
Residential Property Claims
Liability Claims

Who should register

This course can be taken as one of three Applied Professional courses required for your CIP. If you have already completed other Applied Professional courses, you can take this course as an elective.

We recommend that you complete C11: Principles and Practice of Insurance before taking C110.

Upcoming classes

Exam

Each CIP course has a final exam worth at least two-thirds of the course grade. The exam can be written online with virtual proctoring or in person at one of our exam centres (subject to availability).

Essentials of Loss Adjusting